Front Desk Concierge

Frisco, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $15.00

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid sick leave

Paid Time Off

Job Description

Stratton Amenities is a premier concierge service company specializing in delivering luxury, hotel-style front desk concierge services to upscale apartment and condominium buildings. With a strong commitment to hospitality and professionalism, Stratton Amenities aims to create the most hospitable experience for its associates, residents, and clients alike. The company is recognized for its tailored services that elevate residential living by providing unmatched customer service in high-rise luxury residential settings. Their mission is to foster a welcoming and efficient environment where residents feel valued and supported by a dedicated concierge team.

As a full-service concierge company, Stratton Amenities takes pride in offering a comprehensive range of services designed to meet the diverse needs of upscale residential communities. From greeting residents and guests to managing amenities and overseeing property safety, the concierge team plays a critical role in enhancing the overall living experience. The company places a strong emphasis on interpersonal communication, proactivity, and professionalism to ensure that every interaction is conducted with warmth, respect, and efficiency.

The current opening is for a full-time concierge position with open availability. Stratton Amenities is looking for engaging, energetic, friendly, and professional individuals who are passionate about providing exceptional hospitality and guest experiences in a luxury residential high-rise environment. This role demands a high level of dedication to customer service, outstanding communication skills, and the ability to handle various responsibilities ranging from front desk management to coordinating local services and amenities.

Concierges at Stratton Amenities are expected to be self-motivated, organized, and proactive, with a strong sense of ownership over their position and the property they serve. The role involves engaging directly with residents, visitors, vendors, and contractors, ensuring that all interactions exceed expectations and contribute to a smooth and hospitable residential experience. The candidate must be able to listen carefully and respond quickly and genuinely to requests while maintaining professional decorum under pressure.

The position offers a fun and dynamic work environment with competitive pay and exciting performance-based rewards. Stratton Amenities values diversity and inclusion, fostering a culture of service that is both welcoming and supportive. Benefits include health, dental, and vision insurance, paid sick leave, and paid time off, which adds to the overall compensation package.

This opportunity is ideal for individuals with at least two years of hospitality experience who possess exceptional guest service skills and have a genuine passion for creating memorable experiences for residents and guests. The candidate should be comfortable working flexible schedules, which include nights, weekends, and holidays. Maintaining confidentiality, ensuring resident safety, and handling administrative duties with accuracy are key components of this role.

Job Requirements

High school diploma or equivalent
at least two years of hospitality experience
excellent verbal and written communication skills
strong problem-solving skills
ability to take pride and ownership in the position and property
exceptional guest service abilities
organized, proactive, productive and self-motivated showing a positive attitude
neat and professionally well-groomed appearance
ability to think clearly, quickly and efficiently and make concise decisions under pressure
ability to listen and react quickly to residents' and guests' requests in a genuine manner
ability to maintain confidentiality
availability to work flexible schedules including nights, weekends and holidays

Job Qualifications

High school diploma or equivalent
at least two years of hospitality experience
exceptional interpersonal skills
excellent verbal and written communication skills
excellent problem-solving skills
ability to listen and react quickly in a genuine manner
able to work flexible schedules including nights, weekends and holidays
additional coursework or training in hospitality or customer service preferred
ability to maintain a neat and professionally well-groomed appearance
strong organizational, proactive and self-motivated attitude

Job Duties

Greet and direct residents and visitors with a pleasant attitude
exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodation
cultivate and retain cohesive relationships with residents, vendors and contractors
professional telephone etiquette and message delivery
accurately log guest packages, ensure timely delivery and perform package inventory audits
monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
assist in the scheduling and completion of all amenities' requests including local transportation, residents’ move-ins, dinner reservations, pet walking, dry-cleaning pick-ups and drop-offs, event planning, grocery and package delivery, housekeeping, etc.
ability to maintain confidentiality
must be able to work flexible schedules including nights, weekends and holidays