Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $22.00 - $24.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
flexible schedule
competitive hourly wage
Job Description
FirstService Residential is a leading property management company known for its commitment to excellence in residential community living. Specializing in the management of luxury and high-end residential properties, FirstService Residential aims to enhance residents' living experiences through superior service, attention to detail, and a dedication to creating vibrant, safe, and welcoming communities. With a broad portfolio that includes condominiums, cooperatives, and homeowner associations across various locations, FirstService Residential has established itself as a trusted partner in the property management industry. The company places a strong emphasis on professionalism, innovation, and customer satisfaction, ensuring that residents feel valued and supported in every aspect of their home life. Working at FirstService Residential means being part of a team that prioritizes community, collaboration, and continuous improvement.
The Concierge role at FirstService Residential is designed for individuals with a passion for delivering exceptional customer service within a luxury residential setting. This position demands a high degree of professionalism, excellent interpersonal skills, and the ability to handle a fast-paced and dynamic environment. As the first point of contact for residents and guests, the concierge plays a crucial role in shaping the community experience, providing personalized assistance, and ensuring that each resident enjoys a comfortable and memorable 5-star living environment.
A successful concierge at FirstService Residential is expected to have an in-depth knowledge of the local area, including attractions, dining, entertainment, and services, to offer expert recommendations and support to residents. The role involves managing numerous responsibilities such as processing mail and packages, handling inquiries, coordinating reservations and transportation, and facilitating community-specific services like housekeeping or pet care. Concierges are trusted to maintain security protocols by monitoring access and surveillance systems and to respond promptly to any concerns or emergencies.
This full-time position offers a competitive hourly wage of $22 to $24, reflecting the specialized skills and dedication required to support an upscale residential community. The schedule is flexible within a 40-hour workweek, accommodating various customer service windows essential to resident satisfaction. The concierge not only contributes to the daily operational success of the residential property but also enhances community engagement by fostering positive relationships with residents, local businesses, and service providers.
At FirstService Residential, the concierge is more than just a service provider; they are an integral part of the community’s fabric, dedicated to elevating the quality of life through attentive service, problem-solving, and a welcoming presence. This role offers a rewarding career path for individuals who thrive in customer-centric environments and aspire to grow within the property management industry.
The Concierge role at FirstService Residential is designed for individuals with a passion for delivering exceptional customer service within a luxury residential setting. This position demands a high degree of professionalism, excellent interpersonal skills, and the ability to handle a fast-paced and dynamic environment. As the first point of contact for residents and guests, the concierge plays a crucial role in shaping the community experience, providing personalized assistance, and ensuring that each resident enjoys a comfortable and memorable 5-star living environment.
A successful concierge at FirstService Residential is expected to have an in-depth knowledge of the local area, including attractions, dining, entertainment, and services, to offer expert recommendations and support to residents. The role involves managing numerous responsibilities such as processing mail and packages, handling inquiries, coordinating reservations and transportation, and facilitating community-specific services like housekeeping or pet care. Concierges are trusted to maintain security protocols by monitoring access and surveillance systems and to respond promptly to any concerns or emergencies.
This full-time position offers a competitive hourly wage of $22 to $24, reflecting the specialized skills and dedication required to support an upscale residential community. The schedule is flexible within a 40-hour workweek, accommodating various customer service windows essential to resident satisfaction. The concierge not only contributes to the daily operational success of the residential property but also enhances community engagement by fostering positive relationships with residents, local businesses, and service providers.
At FirstService Residential, the concierge is more than just a service provider; they are an integral part of the community’s fabric, dedicated to elevating the quality of life through attentive service, problem-solving, and a welcoming presence. This role offers a rewarding career path for individuals who thrive in customer-centric environments and aspire to grow within the property management industry.
Job Requirements
- High school diploma or equivalent
- minimum of one year experience in luxury hospitality or property management preferred
- proficiency in Microsoft Office and information systems
- excellent verbal and written communication skills
- strong organizational and multitasking abilities
- friendly and professional demeanor
- ability to work independently with discretion
- team player mindset
- ability to type at least 30 words per minute
Job Qualifications
- High school diploma or equivalency
- degree in hospitality management or business administration strongly desired
- fluency in one or more foreign languages is a plus
- minimum of one year experience in high-end or luxury hospitality or property management preferred
- excellent verbal and written communication skills
- strong organizational skills
- ability to manage multiple competing priorities while remaining composed and professional
- friendly, courteous, and service-oriented personality
- ability to work independently with minimal supervision
- discretion and confidentiality
- team player with a strong work ethic
- proficiency in Microsoft Office and information system hardware and software
- ability to type a minimum of 30 words per minute
Job Duties
- Demonstrates superior customer service at all times and a genuine desire to serve
- warmly greets and directs residents and guests arriving to or departing from the property
- maintains an active presence at the front desk
- monitors and announces visitors and controls access to the property
- reviews access control cameras frequently and reports any suspicious activity according to front desk procedures
- handles all concierge duties with enthusiasm including processing incoming mail and outgoing packages
- answers questions, makes recommendations, and arranges transportation, restaurant reservations, personal shopping, health and beauty services, and cultural events
- travel and meeting planning
- delivers dry cleaning
- coordinates housekeeping or other community-specific services such as dog walking
- possesses an in-depth knowledge of local attractions, nightlife, and special services
- maintains familiarity of all community amenities and activities and provides directions
- adheres to all front desk procedures including completing daily activity reports and incident reports for management
- responds to emergency situations
- follows company standards for resident and guest services
- undertakes administrative tasks related to the front desk and back-of-house operations
- ensures resident and guest concerns are resolved professionally and promptly
- reports any dissatisfaction
- maintains a professional demeanor and polished appearance
- assists in the training of concierge staff
- follows safety procedures and maintains a safe work environment
- performs other job-related duties as directed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
