Front Desk Concierge

Seattle, WA, USA|Onsite

Job Overview

Employment Type

Part-time

Hourly

Compensation

Hourly

Exact $23.00

Work Schedule

Flexible

Weekend Shifts

Benefits

flexible schedule

Job Description

Felico Beauty is a distinguished luxury beauty and wellness boutique located in Seattle's prestigious Madison Park neighborhood. Known for its commitment to exceptional client care and personalized service, Felico Beauty offers a wide range of premium services including skincare, aesthetic treatments, nail care, massage therapy, and expert makeup artistry. The boutique also curates a selection of high-end beauty products to complement its service offerings. Felico Beauty prides itself on creating a welcoming, upscale environment where every guest receives individualized attention designed to exceed expectations. The team at Felico Beauty is passionate about facilitating holistic wellness and enhancing natural beauty through tailored experiences that blend luxury with comfort and professionalism.\n\nThe Front Desk Concierge & Client Experience Associate at Felico Beauty is a pivotal role that embodies the essence of hospitality and client relations. As the first and last point of contact for patrons, this position requires a polished, attentive individual who excels in delivering warm, seamless guest interactions. This role is perfectly suited for someone who thrives in fast-paced environments and who delights in crafting memorable client experiences with meticulous attention to detail. Key responsibilities include greeting clients with warmth, managing appointment schedules and confirmations, offering refreshments, supporting service providers, and maintaining the pristine appearance of the reception and retail areas. The associate acts as an ambassador of Felico Beauty’s brand, ensuring that each visitor feels valued and cared for throughout their visit. Additionally, the role encompasses handling payments, facilitating product sales, managing inventory, and contributing to a collaborative, positive workplace culture. Offering a dynamic work environment with a flexible schedule, this position is ideal for individuals passionate about luxury hospitality, beauty, and wellness. Compensation starts at $23.00 per hour, highlighting the company’s investment in attracting highly qualified, dedicated professionals to elevate their boutique experience. This in-person position invites candidates with exceptional communication skills, a professional demeanor, and a proactive approach to client service to join a premier establishment committed to outstanding health, beauty, and wellness experiences.

Job Requirements

High school diploma or equivalent
Previous experience in customer service or hospitality preferred
Proficiency in using appointment scheduling and point-of-sale systems
Excellent verbal and written communication skills
Ability to work flexible hours including evenings and weekends
Strong organizational and multitasking abilities
Professional appearance and demeanor
Ability to maintain composure in a fast-paced environment
Team player with a positive attitude

Job Qualifications

Previous experience in customer service, retail, salon, spa, or wellness environments preferred
Exceptional communication and interpersonal skills
Professional appearance and demeanor
Strong organizational skills and attention to detail
Ability to multitask and remain composed in a fast-paced environment
Comfortable learning appointment scheduling and point-of-sale systems
Self-motivated with a proactive and service-oriented mindset
Ability to work collaboratively with estheticians, nail technicians, massage therapists, and management
Flexible availability, including evenings and weekends
Experience in a luxury salon, spa, boutique, hotel, or hospitality setting preferred
Interest in beauty, wellness, skincare, and luxury retail preferred
Experience with retail sales and client relationship building preferred
Passion for creating exceptional guest experiences and exceeding client expectations preferred

Job Duties

Welcome clients warmly and provide a seamless check-in and check-out experience
Manage appointment scheduling, confirmations, and client communications
Offer and serve beverages and refreshments to clients throughout their visit
Maintain a clean, organized, and inviting reception and retail environment
Open and close the boutique according to established procedures
Restock retail, treatment, and salon supplies as needed
Support nail technicians and other service providers in delivering exceptional client care
Assist with preparing service areas and ensuring treatment spaces are guest-ready
Process client payments, gift card transactions, and retail purchases
Answer phone calls, respond to inquiries, and assist clients with booking services
Educate clients on services, promotions, and products when appropriate
Help maintain inventory organization and receive incoming product shipments
Contribute to a positive, professional, and team-oriented workplace culture