Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Range $15.00 - $19.25
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Work Schedule

Weekend Shifts
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Benefits

Health Insurance
Paid Time Off
Employee assistance program
Retirement Plan
Professional Development

Job Description

The Crestmoor at Green Hills is a distinguished senior living community specializing in Independent and Assisted Living with dedicated Memory Care services. Located in a serene environment conducive to the well-being of senior residents, The Crestmoor at Green Hills strives to offer a high-quality, compassionate lifestyle. The community promotes safety, comfort, and dignity for all residents, focusing on personalized care and attention to detail in every aspect of daily living. Recognized for its warm and welcoming atmosphere, this establishment blends professional healthcare with a supportive environment that encourages social interaction and mental engagement for seniors.

We are currently seeking enthusiastic and professional Concierge/Front Desk/Security Associates to join our team on a part-time basis. This vital role is designed for individuals who take pride in delivering outstanding service and are passionate about creating a positive first impression for residents, their families, guests, and employees. As the welcoming face of the community, the Concierge/Front Desk/Security Associate will play a pivotal role in managing the entrance experience, ensuring a safe, orderly, and friendly environment while supporting various operational needs. The position requires flexibility to work during weekends and holidays, reflecting the community's commitment to round-the-clock care and service.

The role includes responsibilities such as greeting visitors with courtesy, maintaining clean and organized public spaces, handling inquiries, and providing administrative support to the sales and marketing departments. Additionally, the Associate will be actively involved in monitoring security systems, managing emergency communications, and assisting in critical safety protocols as a member of the emergency response team. This multifaceted position demands excellent communication skills, attention to detail, and the ability to prioritize tasks efficiently under pressure.

Candidates who join this team can expect to be engaged in a rewarding work environment where they contribute directly to the quality of life and security of senior residents. The role offers an opportunity to work in a community that values professionalism, respect, and teamwork, with a clear pathway for personal development and contribution to elder care. If you are dedicated, professional, and eager to provide excellent service in a meaningful setting, The Crestmoor at Green Hills invites you to become part of their welcoming and secure community team.

Job Requirements

  • High School diploma or GED required
  • Prior customer service, front desk, and telephone experience preferred
  • Valid Texas Driver's License required
  • Excellent communication and customer service skills
  • Strong problem-solving skills
  • Good judgment
  • Attention to detail
  • Proficient in PC skills, including Microsoft Office, Word, and some Excel
  • Understanding of HIPAA requirements

Job Qualifications

  • High School diploma or GED
  • Prior customer service, front desk, and telephone experience preferred
  • Excellent communication and customer service skills
  • Strong problem-solving skills
  • Good judgment
  • Attention to detail
  • Proficient in PC skills, including Microsoft Office, Word, and some Excel
  • Understanding of HIPAA requirements
  • Valid Texas Driver's License

Job Duties

  • Greet residents, families, prospective residents, guests, and employees with a courteous, polite, and warm manner
  • Monitor all incoming public traffic and assist with inquiries
  • Maintain the cleanliness and orderliness of common areas and all public spaces
  • Respond promptly to the needs of residents, families, vendors, and visitors, providing immediate and courteous assistance
  • Provide key support to the sales and marketing team by managing inquiries effectively
  • Follow schedules and instructions, assist with guest and employee meal ticket sales, and other service requests
  • Operate the paging/telephone system, answer calls, determine their nature, and route them appropriately
  • Assist with maintenance orders, either on paper or through an electronic system
  • Monitor emergency calls, doors, and fire alarms, responding according to established policies and procedures
  • Assist with scheduling job applicant interviews for department heads
  • Track incoming/outgoing residents and guests and perform daily resident check-ins per policy
  • Be an active member of the community’s emergency response team
  • Maintain a professional appearance and good personal hygiene in accordance with company policies
  • Lift up to 40 lbs, work in various environments, and occasionally climb stairs, lifts, or ladders
  • Assist with special projects or tasks as assigned
  • Detect and prevent suspicious behavior, vandalism, theft, and other criminal activities through effective surveillance and response

Job Criteria

Experience

Mid Level (3-7 years)


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