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Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Range $17.00 - $18.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid sick leave
Paid Time Off
Job Description
Stratton Amenities is a premier full-service concierge company specializing in luxury, hotel-style front desk concierge services tailored specifically for upscale apartment and condominium buildings. Known for delivering a refined and personalized approach, Stratton Amenities has established itself as a leader in the hospitality industry by consistently providing exceptional service to residents and clients in high-end residential communities. The company’s mission centers on creating the most hospitable experience possible not only for the residents and clients but also for its associates, fostering an enjoyable and supportive work atmosphere that promotes professional and personal growth.
The role we are seeki... Show More
The role we are seeki... Show More
Job Requirements
- Have at least two year of hospitality experience
- excellent verbal and written communication skills
- excellent problem-solving skills
- possess amazing interpersonal skills and exceptional guest service abilities
- be organized, proactive, productive and self-motivated showing a positive attitude
- maintain a neat and professionally well-groomed appearance
- ability to listen and react quickly to residents’ and guests’ requests in a genuine manner
- think clearly, quickly and efficiently and make concise decisions even under pressure
- ability to maintain confidentiality
- must be able to work flexible schedules including nights, weekends and holidays
Job Qualifications
- Excellent verbal and written communication skills
- excellent problem-solving skills
- at least two years of hospitality experience
- amazing interpersonal skills and exceptional guest service abilities
- organized, proactive, productive and self-motivated showing a positive attitude
- ability to listen and react quickly to residents’ and guests’ requests in a genuine manner
- ability to maintain confidentiality
- maintain a neat and professionally well-groomed appearance
- think clearly, quickly and efficiently and make concise decisions even under pressure
Job Duties
- Greet and direct residents and visitors with a pleasant attitude
- exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations
- cultivate and retain cohesive relationships with residents, vendors and contractors
- professional telephone etiquette and message delivery
- accurately log guest packages, ensure timely delivery and perform package inventory audits
- monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
- assist in the scheduling and completion of all amenities' requests including local transportation, residents' move-ins, dinner reservations, pet walking, dry-cleaning pick-ups and drop-offs, event planning, grocery and package delivery, housekeeping, etc.
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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