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Front Desk / Concierge

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $23.00 - $24.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
401k Match
Paid Time Off
Pet insurance
Tuition Reimbursement

Job Description

FirstService Residential is a leading property management company specializing in professional association management services, dedicated to enhancing the living experience of residents across more than 9,000 residential communities in the United States and Canada. With a workforce of 19,000 associates, FirstService Residential prides itself on fostering a positive and inclusive workplace culture, recognized by its Great Place to Work certification. The company offers competitive salaries, comprehensive benefits, career training, and support for ongoing professional development, emphasizing associate satisfaction and growth. FirstService Residential is committed to diversity, equity, and inclusion, ensuring respectful and equitable treatment for all employees and applicants, regardless... Show More

Job Requirements

  • High school diploma or equivalent
  • proficiency in English
  • good interpersonal and organizational skills
  • ability to work weekends, evenings, and holidays
  • ability to lift up to 25 pounds
  • ability to sit and stand for extended periods
  • finger dexterity for typing
  • ability to communicate effectively verbally and in writing
  • ability to operate access control and security systems
  • willingness to follow company policies and procedures
  • ability to adapt to changing work demands
  • reliable attendance
  • ability to participate in emergency response team
  • ability to maintain a professional appearance

Job Qualifications

  • High school diploma or equivalency
  • college level courses in business or hospitality preferred
  • proficiency in English written and verbal
  • second language skills like Spanish, French, Mandarin, Japanese, Farsi, or Persian helpful
  • strong general math skills

Job Duties

  • Identify and clarify residents expressed and unexpressed needs
  • answer the telephone within two rings using correct salutations and telephone etiquette
  • take, record, and relay messages accurately and legibly
  • document all pertinent information in resident logbooks during shifts
  • manage all package distribution and ensure logging in the system
  • monitor property access points through CCTV and report suspicious activity
  • comply with service expectations, company standards, policies, and procedures
  • accommodate resident requests courteously and expediently within 24 hours
  • follow up to ensure completion of resident requests
  • participate in meetings or functions as required
  • maintain lists of residents needing special assistance for emergencies
  • administer access control programs including issuance of access cards and tracking software updates
  • inform vendors of building rules and regulations
  • assist with move-in orientation for new residents
  • register and authorize visitors
  • ensure proper registration of pets, vehicles, and bicycles
  • maintain logs for parking spaces, rental storage lockers
  • uphold knowledge and compliance with HOA policies
  • maintain organized workstations and lobby cleanliness
  • keep current vendor information
  • generate confirmation letters for completed arrangements
  • make timekeeping and payroll entries daily
  • ensure professional appearance and demeanor
  • demonstrate effective communication skills
  • solve problems independently
  • adapt quickly to changes
  • work independently and as a team
  • accept constructive feedback
  • work effectively with co-workers, residents, and others using respectful communication

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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