Front Desk / Concierge

FirstService Residential is a leading property management company specializing in professional association management services, dedicated to enhancing the living experience of residents across more than 9,000 residential communities in the United States and Canada. With a workforce of 19,000 associates, FirstService Residential prides itself on fostering a positive and inclusive workplace culture, recognized by its Great Place to Work certification. The company offers competitive salaries, comprehensive benefits, career training, and support for ongoing professional development, emphasizing associate satisfaction and growth. FirstService Residential is committed to diversity, equity, and inclusion, ensuring respectful and equitable treatment for all employees and applicants, regardless of race, gender, disability, or other protected characteristics.

The Resident Relations Specialist (RRS) or Front Desk role at FirstService Residential is a vital position focused on delivering exceptional, responsive, and five-star service to residents and guests. As the direct point of contact, the RRS supports the General Manager and/or the Resident Relations Supervisor by executing a broad range of concierge, social, and resident functions designed to enhance the resident experience and maintain high service standards. This role is customer-centric and requires excellent interpersonal communication, organizational skills, and a proactive "can do" attitude.

The Resident Relations Specialist is responsible for understanding both the expressed and unexpressed preferences of residents, thereby providing a full-service hospitality platform that aligns with the community's standards and regulations. The position involves the use of multiple property management tools such as communications mediums, access control systems, and security technology like Closed-circuit Television to monitor and maintain the safety and well-being of residents. The RRS also handles administrative tasks directed by the Board of Directors and management, including managing package distribution, visitor registration, and access control programs.

This role requires the specialist to uphold a professional, helpful, and friendly demeanor at all times while interacting with residents, co-workers, and management. The RRS is expected to manage the resident lifecycle from move-in orientation to daily requests and ensure compliance with HOA policies and procedures. Additionally, the position includes participation in emergency response efforts and maintaining accurate and organized documentation related to resident activities.

Compensation for this full-time role ranges between $23 and $24 per hour, commensurate with experience, education, and assigned responsibilities. Schedules may vary based on business needs and may include weekends, evenings, holidays, and occasional overtime.

In summary, the Resident Relations Specialist at FirstService Residential plays a crucial role in delivering top-tier service that enhances residents' living experiences, supports property management, and fosters a community-oriented atmosphere within residential properties.