Front Desk Concierge

Savannah, GA, USA|Onsite

Job Overview

Employment Type

Part-time

Work Schedule

Weekend Shifts

Benefits

Health Insurance

Paid Time Off

flexible schedule

employee discount

Retirement Plan

Professional Development

employee wellness program

Job Description

Thrive Senior Living Community located at 5 Lake Street in Savannah, GA, is a vibrant and compassionate senior living community dedicated to enriching the lives of older adults. Thrive believes in creating a human experience rather than just a clinical environment, focusing on awe, admiration, and deep respect for the aging process. The community is built on the principles of kindness, empathy, and connection, recognizing the wisdom, laughter, ability, and growth that come with aging. Thrive Senior Living fosters a sense of purpose and belonging among its team members and residents, nurturing a culture that values every individual and embraces the potential and opportunity inherent in every stage of life.

The Front Desk Concierge position at Thrive Senior Living Community is a part-time role that serves as the welcoming face and first point of contact for residents, visitors, and team members. This role is essential in creating a warm, professional, and customer-focused atmosphere that supports the overall mission of Thrive. The Concierge provides exceptional customer service and administrative support, handling communications and daily operations at the front desk with efficiency and care. This position requires someone with excellent communication skills, a professional demeanor, and a compassionate attitude towards older adults. The role also involves coordinating transportation, managing inquiries, and ensuring the security and organization of the community's entrance and lobby areas.

As a Front Desk Concierge, you will play a crucial role in maintaining the smooth operation of the community’s daily functions by managing incoming calls, directing visitors, assisting residents with their needs, and working closely with other team members to provide exceptional service. This role is vital to fostering a welcoming, safe, and supportive environment that enhances the quality of life for residents and leaves a positive impression on visitors. This position demands flexibility, as it may require working weekends or evenings to meet the needs of the community. Thrive Senior Living Community offers an environment where team members are valued and supported, with opportunities for personal growth and the fulfillment that comes from making a meaningful difference in the lives of others.

Job Requirements

High school diploma or equivalent
Previous experience in customer service, hospitality, or a similar role preferred
Excellent communication skills
Professional demeanor with the ability to remain calm and composed under pressure
Strong interpersonal skills
Proficiency in basic computer skills
Ability to multitask and prioritize
Flexibility to work weekends and evenings
Compassion towards older adults
Willingness to undergo background checks and drug screenings

Job Qualifications

High school diploma or equivalent
Previous experience in customer service, hospitality, or a similar role preferred
Excellent communication skills, both verbal and written
Professional demeanor with the ability to remain calm and composed in stressful situations
Strong interpersonal skills and the ability to interact effectively with individuals of diverse backgrounds and ages
Proficiency in basic computer skills, including Microsoft Office Suite and email
Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced environment
Flexibility to work weekends and evenings as required
Compassionate and empathetic attitude towards older adults
Willingness to undergo background checks and drug screenings as required by state regulations

Job Duties

Greet residents, visitors, and team members with warmth, professionalism, and a customer-focused attitude
Answer incoming calls, transfer calls to appropriate departments, and take messages as needed
Provide information and assistance to residents and visitors regarding community amenities, events, and services
Manage resident inquiries and requests promptly and courteously, escalating issues to the appropriate personnel when necessary
Monitor the front entrance and maintain security by verifying visitors' identities, issuing visitor badges, and enforcing community access policies
Assist with administrative tasks such as sorting mail, managing packages, and maintaining visitor logs
Coordinate transportation arrangements for residents, including scheduling transportation services and communicating with drivers
Maintain cleanliness and organization of the front desk area and lobby space
Collaborate with other team members to ensure smooth operations and exceptional service delivery
Adhere to confidentiality protocols and protect residents' privacy at all times