Front Desk Concierge

Plano, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Exact $15.00

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

competitive pay

Exciting rewards

flexible schedules

fun work environment

Job Description

Stratton Amenities is a distinguished full-service concierge company dedicated to providing luxury, hotel-style front desk concierge services for upscale apartments and condominium buildings. Known for its commitment to excellence and hospitality, Stratton Amenities focuses on creating the most welcoming and hospitable experience not only for its residents and clients but also for its associates. The company thrives on a culture that values service, professionalism, and fostering long-lasting relationships within the communities it serves. Stratton Amenities caters to high-end residential environments where sophisticated service and attention to detail are paramount, making it a trusted name in luxury concierge solutions.

Stratton Amenities is currently seeking engaging, energetic, friendly, and professional individuals to join its team and provide outstanding service for residents and guests in luxury residential high-rise settings. The ideal candidate will have a passion for hospitality and guest experiences, possess excellent interpersonal and communication skills, and demonstrate a dedication to creating memorable service moments. This role offers a fantastic opportunity for individuals who enjoy working in a dynamic, customer-focused environment. The company offers a fun and supportive work atmosphere, competitive pay, and exciting rewards based on performance and accomplishments. Both part-time and full-time shifts are available, offering flexibility to suit various lifestyles. The successful concierge will play a pivotal role in enhancing resident satisfaction by anticipating needs, managing amenities requests, and maintaining security and order within the property. Emphasis is placed on professionalism, organized work ethic, proactive engagement, and the ability to remain calm and efficient under pressure. This role not only requires an individual who can handle routine concierge duties but also someone who takes pride and ownership in their position and the property they serve. Overall, this position promises a fulfilling career path with opportunities for personal growth, development, and rewarding interactions within a luxury residential setting.

Job Requirements

Have at least two year of hospitality experience
Excellent verbal and written communication skills
Excellent problem-solving skills
Possess amazing interpersonal skills and exceptional guest service abilities
Be organized, proactive, productive and self-motivated showing a positive attitude
Maintain a neat and professionally well-groomed appearance
Think clearly, quickly and efficiently and make concise decisions even under pressure

Job Qualifications

Have at least two year of hospitality experience
Excellent verbal and written communication skills
Excellent problem-solving skills
Possess amazing interpersonal skills and exceptional guest service abilities
Be organized, proactive, productive and self-motivated showing a positive attitude
Maintain a neat and professionally well-groomed appearance
Think clearly, quickly and efficiently and make concise decisions even under pressure

Job Duties

Greet and direct residents and visitors with a pleasant attitude
Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations
Cultivate and retain cohesive relationships with residents, vendors and contractors
Professional telephone etiquette and message delivery
Accurately log guest packages, ensure timely delivery and perform package inventory audits
Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
Assist in the scheduling and completion of all amenities’ requests including local transportation, residents’ move-ins, dinner reservations, pet walking, dry-cleaning pick-ups and drop-offs, event planning, grocery and package delivery, housekeeping, etc.
Ability to maintain confidentiality
Must be able to work flexible schedules including nights, weekends and holidays