Front Desk Concierge

Orlando, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $14.00 - $15.00

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

competitive pay

fun work environment

Performance-based rewards

Flexible Shifts

employee recognition programs

Job Description

Stratton Amenities is a premier full-service concierge provider specializing in luxury, hotel-style front desk concierge services specifically designed for upscale apartments and condominium buildings. With an unwavering dedication to excellence, Stratton Amenities aims to deliver an outstanding level of hospitality that creates exceptional experiences for associates, residents, and clients alike. Known for its high standard of service and professionalism, the company fosters an environment where both employees and residents feel valued and respected. By tailoring services to meet the unique needs of luxury residential properties, Stratton Amenities stands out as a trusted partner in residential community management and resident satisfaction.Show More

Job Requirements

At least two years of hospitality experience
Ability to work flexible schedules including nights, weekends and holidays
Excellent verbal and written communication skills
Excellent problem-solving skills
Ability to listen and react quickly to residents' and guests' requests in a genuine manner
Maintain a neat and professionally well-groomed appearance
Ability to maintain confidentiality
Takes pride and ownership in the position and property

Job Qualifications

At least two years of hospitality experience
Exceptional guest service abilities
Amazing interpersonal skills
Excellent verbal and written communication skills
Excellent problem-solving skills
Ability to listen and react quickly to residents’ and guests’ requests
Organized, proactive, productive and self-motivated with a positive attitude
Neat and professionally well-groomed appearance
Ability to think clearly and make concise decisions under pressure

Job Duties

Greet and direct residents and visitors with a pleasant attitude
Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations
Cultivate and retain cohesive relationships with residents, vendors and contractors
Professional telephone etiquette and message delivery
Accurately log guest packages, ensure timely delivery and perform package inventory audits
Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
Assist in the scheduling and completion of all amenities' requests including local transportation, residents' move-ins, dinner reservations, pet walking, dry-cleaning pick-ups and drop-offs, event planning, grocery and package delivery, housekeeping

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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