Front Desk Concierge

Stratton Amenities is a premier full-service concierge provider specializing in luxury, hotel-style front desk concierge services specifically designed for upscale apartments and condominium buildings. With an unwavering dedication to excellence, Stratton Amenities aims to deliver an outstanding level of hospitality that creates exceptional experiences for associates, residents, and clients alike. Known for its high standard of service and professionalism, the company fosters an environment where both employees and residents feel valued and respected. By tailoring services to meet the unique needs of luxury residential properties, Stratton Amenities stands out as a trusted partner in residential community management and resident satisfaction.

This position is ideal for individuals who are engaging, energetic, friendly, and professional, with a passion for delivering exceptional hospitality and guest experiences. The role involves providing outstanding service to residents and guests within a luxury residential high-rise setting. Employees in this role serve as the welcoming face of the property, greeting and directing residents and visitors while ensuring their needs and expectations are met with courtesy and efficiency. The concierge acts as a key liaison between residents, vendors, and contractors, cultivating positive and lasting relationships to maintain a cohesive and well-managed community environment.

Stratton Amenities offers flexible part-time and full-time shifts, creating opportunities for a wide range of candidates. The work environment is fun and dynamic, with competitive pay that reflects the expertise and dedication required. In addition, employees can benefit from exciting rewards and recognition programs that celebrate outstanding performance and accomplishments. The role demands excellent verbal and written communication skills, exceptional problem-solving abilities, and a strong sense of ownership and pride in maintaining the property's appearance and service standards.

Attention to detail and the ability to listen attentively to residents' requests are critical for success in this role. Concierge staff must be organized, proactive, productive, and self-motivated, displaying a consistently positive attitude even in high-pressure situations. A neat and professionally well-groomed appearance is essential, as concierges are the first point of contact and the face of the property. The position also requires the ability to think clearly and make concise decisions quickly, particularly in responding to emergencies or urgent resident needs.

The concierge's duties include greeting residents and visitors with a pleasant attitude, exceeding expectations by providing anticipatory and personalized service, and ensuring smooth accommodations for all needs. The role involves managing professional telephone etiquette, delivering messages accurately, and logging guest packages with precise inventory audits to guarantee timely delivery. Monitoring lobby and surveillance cameras, patrolling the property, and assisting with scheduling and fulfilling various amenities requests are also integral parts of the job.

Residents' requests could range from local transportation and move-ins to dinner reservations, pet walking, dry-cleaning pick-ups and drop-offs, event planning, grocery and package delivery, and housekeeping services. Maintaining confidentiality and working flexible hours, including nights, weekends, and holidays, are necessary for this position. The ideal candidate will have at least two years of hospitality experience, possess amazing interpersonal skills, and be skilled in providing exceptional guest service.

Stratton Amenities is also committed to fostering diversity and inclusion in its workplace. As an equal opportunity employer, the company values varied perspectives and backgrounds as essential to creating meaningful connections in a culture dedicated to service excellence.