Front Desk Concierge

Stratton Amenities is a premier provider of luxury front desk concierge services specializing in high-end apartments and condominiums. Known for delivering an unparalleled hospitality experience, Stratton Amenities focuses on enhancing the living environment for residents and guests through exceptional service and dedicated concierge teams. The company prides itself on its commitment to excellence, ensuring that every aspect of concierge service reflects the highest standards in customer care and professionalism. Stratton Amenities operates with a culture centered on diversity and inclusion, recognizing that diverse teams foster stronger connections and a more vibrant culture of service.

The role of Lead Concierge/Supervisor at Stratton Amenities is a pivotal position within the organization, responsible for leading a team of concierge ambassadors and serving as the essential link between property management and the concierge team. This position is designed for a dynamic individual who possesses a passion for hospitality and a dedication to creating memorable experiences. The Lead Concierge not only oversees daily concierge operations but also plays an integral role in managing team performance, developing standard operating procedures, and cultivating a positive work environment.

This leadership role demands excellent communication skills, strong problem-solving capabilities, and the ability to manage both people and processes effectively. The Lead Concierge acts as the face of the property, setting the example for service excellence and professionalism. They are tasked with facilitating smooth communication channels, addressing resident concerns promptly, and ensuring the delivery of anticipatory service that exceeds expectations. With responsibilities spanning from scheduling and payroll management to conducting staff meetings and performance coaching, this role requires a self-motivated individual with a proactive attitude and a keen eye for operational detail.

Additionally, the Lead Concierge must maintain uniform and grooming standards, enforce accountability measures, and foster a positive team culture. They participate in regional calls and continually seek ways to improve concierge services through the implementation of innovative SOPs. Secondary duties include monitoring security through cameras and property patrols, managing package logistics, and assisting with amenities requests.

Stratton Amenities offers a collaborative and inclusive work environment where excellence in luxury service is both expected and rewarded. The ideal candidate for this role will have at least five years of hospitality experience, strong leadership abilities, and an outstanding commitment to guest service. They will be organized, productive, and able to make decisive decisions under pressure, all while maintaining a neat professional appearance. This is an opportunity to join a respected leader in luxury concierge services and to contribute meaningfully to a high-caliber team dedicated to elevating resident experiences.