Front Desk Concierge

Cary, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $16.00

Work Schedule

Weekend Shifts

Night Shifts

Job Description

Stratton Amenities is a premier provider of luxury front desk concierge services specializing in high-end apartments and condominiums. Known for delivering an unparalleled hospitality experience, Stratton Amenities focuses on enhancing the living environment for residents and guests through exceptional service and dedicated concierge teams. The company prides itself on its commitment to excellence, ensuring that every aspect of concierge service reflects the highest standards in customer care and professionalism. Stratton Amenities operates with a culture centered on diversity and inclusion, recognizing that diverse teams foster stronger connections and a more vibrant culture of service.

The role of Lead Concierge/Superviso... Show More

Job Requirements

High school diploma or equivalent
Additional coursework or training in hospitality or customer service preferred
At least five years of hospitality experience
Strong leadership and supervisory skills and experience
Training and development experience
Able to maintain confidentiality
Ability to respond quickly and genuinely to residents' and guests' requests
Ability to maintain a neat and professional appearance
Ability to think clearly and make concise decisions under pressure
Flexibility to work nights, weekends, and holidays

Job Qualifications

High school diploma or equivalent
At least five years of hospitality experience
Strong leadership and supervisory skills
Training and development experience
Exceptional interpersonal skills and guest service abilities
Excellent verbal and written communication skills
Organized, proactive, productive, and self-motivated with a positive attitude

Job Duties

Act as the face of the property, leading by example
Facilitate communication between the property manager and the concierge team
Exceed expectations by providing anticipatory service and smooth accommodations
Address resident concerns and complaints promptly and professionally
Conduct weekly meetings with the property manager to identify areas for improvement
Manage team schedules and oversee weekly payroll
Hold monthly staff meetings and conduct one-on-one meetings with each associate to set performance goals
Implement and enforce accountability measures, disciplinary action, and performance coaching
Develop and implement new SOPs to continually improve concierge operations
Foster a positive work culture and environment
Enforce uniform and grooming standards
Participate in monthly regional director calls

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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