Job Overview
Compensation
Hourly
Range $14.00 - $15.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Paid holidays
Job Description
The Florida Clearinghouse, affiliated with the Florida Agency for Health Care Administration, operates as a pivotal institution committed to providing exceptional support and services to residents and visitors within the healthcare community. This establishment functions as a welcoming gateway, ensuring a professional and warm reception for all guests, residents, and employees alike. The organization's environment is structured to promote efficient communication and logistical coordination, supporting the overall mission of delivering quality health care services and administrative support within the state.
This role is designed for a Front Desk Receptionist who will act as the first point of contact, responsible for greeting individuals and managing telephone communications with the utmost professionalism. The position requires an individual who is capable of multitasking effectively throughout their shift, which may vary between 8 am to 4 pm and 4 pm to 8 pm, including weekends and holidays. The Front Desk Receptionist will play a crucial role in maintaining the organization’s smooth operation by handling a variety of administrative duties, such as message taking, appointment scheduling for residents and family members, managing communication logs, and coordinating with various departments. The receptionist will also assist with collating marketing materials and ensuring the reception area is orderly and welcoming at all times.
This is an excellent employment opportunity for individuals seeking a dynamic, customer-facing role within a respected health care administration framework. The role demands excellent communication and organizational skills, a friendly and professional demeanor, and the flexibility to work varied shifts. The ability to manage multiple responsibilities efficiently and contribute positively to the team environment is essential. While experience in similar roles will be beneficial, the core competencies of professionalism, attention to detail, and interpersonal skills are paramount. The position offers a chance to be part of a vital healthcare administrative function, supporting both the community and the internal team through reliable and effective front desk management.
This role is designed for a Front Desk Receptionist who will act as the first point of contact, responsible for greeting individuals and managing telephone communications with the utmost professionalism. The position requires an individual who is capable of multitasking effectively throughout their shift, which may vary between 8 am to 4 pm and 4 pm to 8 pm, including weekends and holidays. The Front Desk Receptionist will play a crucial role in maintaining the organization’s smooth operation by handling a variety of administrative duties, such as message taking, appointment scheduling for residents and family members, managing communication logs, and coordinating with various departments. The receptionist will also assist with collating marketing materials and ensuring the reception area is orderly and welcoming at all times.
This is an excellent employment opportunity for individuals seeking a dynamic, customer-facing role within a respected health care administration framework. The role demands excellent communication and organizational skills, a friendly and professional demeanor, and the flexibility to work varied shifts. The ability to manage multiple responsibilities efficiently and contribute positively to the team environment is essential. While experience in similar roles will be beneficial, the core competencies of professionalism, attention to detail, and interpersonal skills are paramount. The position offers a chance to be part of a vital healthcare administrative function, supporting both the community and the internal team through reliable and effective front desk management.
Job Requirements
- High school diploma or equivalent
- availability to work holidays and weekends
- ability to work flexible shifts including 8am to 4pm and 4pm to 8pm
- strong communication skills
- basic computer proficiency
- customer service experience preferred
Job Qualifications
- High school diploma or equivalent
- prior experience in a reception or customer service role preferred
- excellent communication and interpersonal skills
- proficiency in basic computer applications
- strong organizational and multitasking abilities
- ability to work independently and as part of a team
- friendly and professional demeanor
Job Duties
- Carries out telephone answering and reception duties as required
- takes complete messages with pertinent information and communicates messages to the intended recipient
- greets residents and visitors
- answers inquiries and gives directions
- collates brochures for the marketing department
- prepares meal tickets for team members and family members
- tallies meal count sheets for the Dining staff
- updates the Resident Phone List and Email List
- updates Guest and Sign-In Logs as necessary
- manages appointments for residents and family members such as hair dresser and transportation
- maintains and keeps desk and entry area neat and organized
- organizes and distributes mail to residents, Executive Director and Department Heads
- maintains adherence to all company personnel policies and established operating policies and procedures
- other duties as assigned
Job Location
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