Front Desk Concierge

Gilbert, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $17.00

Work Schedule

Day Shifts

Benefits

Equal opportunity employer

Community focused environment

opportunities for growth

Job Description

Arizona Athletic Grounds (AAG) is recognized as one of the largest youth-oriented sports facilities in the United States, hosting millions of visitors annually. The center boasts extensive athletic programming and a broad array of special events, establishing itself as a cornerstone for youth sports and community engagement. AAG's expansive campus includes a 2,500+ seat outdoor stadium, 24 multi-purpose fields, 62 indoor and beach volleyball courts, 41 pickleball courts, eight baseball and softball diamonds, as well as 16 basketball courts among other amenities. This impressive facility supports a diverse range of sporting events and recreational activities, catering to athletes, families, visitors,... Show More

Job Requirements

High school diploma or equivalent/GED
Valid driver's license required for golf cart and other equipment use
Must be able to tolerate moderate to loud noise levels and busy environments
May work in high/low temperature climates inside or outside at events at AAG
Sitting, walking, standing for periods of time, reaching, kneeling, and bending
Requires ability to occasionally lift up to 5-20 lbs
Hours of work may vary from 6:00a/7:30a to 2:00-2:30p Mon through Fri, and may vary based on business needs

Job Qualifications

Strong customer service mindset with a passion for delivering exceptional guest experiences
Excellent communication and interpersonal skills
Ability to interact with diverse audiences
Professional appearance and demeanor
Ability to multi-task and stay composed in a fast-paced, high-traffic environment
Strong problem-solving skills with a solution-oriented approach
Comfortable using basic office systems, scheduling tools, and communication platforms
Ability to work independently while also collaborating effectively with cross-functional teams
High level of reliability, accountability, and attention to detail
Ability to communicate respectfully with visitors, coworkers, vendors, supervisors, managers, customers and client representatives
Ability to provide clear directions and respond accordingly
Outlook, Excel, Slack, Canva experience preferred

Job Duties

Serve as the primary point of contact for all guests, clients, and visitors entering the facility
Deliver a high-touch, hospitality-driven guest experience with a welcoming and professional presence
Manage front desk operations including check-in/check-out, credentialing, and access control
Provide accurate information and directions regarding events, amenities, schedules, and facility services
Coordinate with internal departments (Security, Operations, Event Services) to ensure seamless guest flow and issue resolution
Handle guest inquiries, requests, and concerns with urgency, professionalism, and discretion
Monitor lobby activity to ensure a safe, secure, and organized environment
Support VIP guests, clients, and partners with elevated service and personalized attention
Maintain cleanliness and presentation of lobby and front desk areas to brand and operational standards
Proactive approach to policy enforcement (e.g. no food & beverage, no pets, no chairs)
Photograph, log and record all lost and found items
Maintain high standards for an organized work area and appearance
Anticipate guest needs and proactively offer solutions to enhance the overall experience
Using Excel & Canva to finalize daily court/field schedules
Maintain regular and punctual attendance
May perform other duties and responsibilities as assigned

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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