Front Desk Concierge

Dallas, TX, USA|Onsite

Job Overview

Employment Type

Part-time

Hourly

Work Schedule

Weekend Shifts

Benefits

Competitive hourly pay

supportive work environment

Professional work environment

ongoing training

development opportunities

opportunities for growth

Job Description

Stratton Amenities is a distinguished hospitality company specializing in providing luxury, hotel-style front desk concierge services tailored for upscale apartment and condominium communities. With a firm commitment to excellence, Stratton Amenities focuses on delivering polished, welcoming, and service-driven experiences that elevate residential living to new heights. The company prides itself on cultivating an environment where hospitality meets sophistication, ensuring residents and guests receive first-class attention and care consistently. Based in Dallas, Texas, Stratton Amenities sets itself apart by blending the essence of luxury hotel service with the unique needs of residential complexes, providing a refined and comfortable atmosphere that residents are proud to call home.

The Front Desk Concierge role at Stratton Amenities offers an exciting opportunity for individuals who possess a passion for high-quality hospitality and take pride in their professional presentation. This position is designed for personable, service-oriented candidates who enjoy engaging with residents and visitors alike, fostering a warm and friendly environment within upscale residential settings. Front Desk Concierges act as the primary point of contact during their shifts, delivering attentive and anticipatory service that enhances the overall residential experience. The role requires a keen attention to detail, excellent communication skills, and the ability to manage multiple responsibilities efficiently, including greeting residents, handling packages, coordinating amenity requests, and maintaining safety and cleanliness in lobby areas.

This role may involve working evenings, weekends, and holidays to meet the operational needs of the property, making flexibility a key component for success. Stratton Amenities offers competitive hourly pay, a supportive and professional work environment, and opportunities for ongoing training and career growth within the hospitality operations sector. As part of a team dedicated to excellence in luxury residential services, Front Desk Concierges at Stratton Amenities are essential in creating an inviting and seamless living experience for residents and guests. This position is not just about managing a front desk but about embodying the company’s values of professionalism, service excellence, and community engagement in a luxury hospitality context.

Job Requirements

High school diploma or equivalent
excellent verbal and written communication skills
strong customer service and interpersonal abilities
professional demeanor and attention to detail
ability to remain calm, courteous, and effective under pressure
strong sense of ownership and accountability
ability to listen actively and respond promptly to resident and guest needs
minimum of two years of hospitality, customer service, or upscale residential experience preferred
strong organizational and multitasking skills
neat, polished, and professional appearance
ability to maintain confidentiality and discretion
must be able to work evenings, weekends, and holidays as required

Job Qualifications

High school diploma or equivalent
additional coursework or training in hospitality or customer service preferred
previous experience in hospitality, luxury residential, hotel, or upscale customer service preferred
demonstrated ability to deliver consistent, high-level service
excellent verbal and written communication skills
strong customer service and interpersonal abilities
professional demeanor and attention to detail
ability to remain calm, courteous, and effective under pressure
strong sense of ownership and accountability
strong organizational and multitasking skills
neat, polished, and professional appearance
ability to maintain confidentiality and discretion
ability to listen actively and respond promptly to resident and guest needs

Job Duties

Greet residents and guests in a warm and professional manner
serve as the primary point of contact at the front desk during assigned shifts
deliver an elevated resident and guest experience through attentive and anticipatory service
answer phones, manage messages, and maintain professional telephone etiquette
accurately log, track, and distribute resident packages and deliveries
monitor lobby activity and security cameras as required
conduct property walks to ensure safety, cleanliness, and presentation standards
assist residents with amenity requests, local recommendations, and service coordination
build positive working relationships with residents, vendors, and property staff
maintain a clean, organized, and welcoming front desk environment