Front Desk Concierge

Dallas, TX, USA|Onsite

Job Overview

Employment Type

Part-time

Hourly

Work Schedule

Weekend Shifts

Benefits

Competitive hourly pay

supportive work environment

Professional work environment

ongoing training

development opportunities

opportunities for growth

Job Description

Stratton Amenities is a distinguished hospitality company specializing in providing luxury, hotel-style front desk concierge services tailored for upscale apartment and condominium communities. With a firm commitment to excellence, Stratton Amenities focuses on delivering polished, welcoming, and service-driven experiences that elevate residential living to new heights. The company prides itself on cultivating an environment where hospitality meets sophistication, ensuring residents and guests receive first-class attention and care consistently. Based in Dallas, Texas, Stratton Amenities sets itself apart by blending the essence of luxury hotel service with the unique needs of residential complexes, providing a refined and comfortable atmosphere that residents... Show More

Job Requirements

High school diploma or equivalent
excellent verbal and written communication skills
strong customer service and interpersonal abilities
professional demeanor and attention to detail
ability to remain calm, courteous, and effective under pressure
strong sense of ownership and accountability
ability to listen actively and respond promptly to resident and guest needs
minimum of two years of hospitality, customer service, or upscale residential experience preferred
strong organizational and multitasking skills
neat, polished, and professional appearance
ability to maintain confidentiality and discretion
must be able to work evenings, weekends, and holidays as required

Job Qualifications

High school diploma or equivalent
additional coursework or training in hospitality or customer service preferred
previous experience in hospitality, luxury residential, hotel, or upscale customer service preferred
demonstrated ability to deliver consistent, high-level service
excellent verbal and written communication skills
strong customer service and interpersonal abilities
professional demeanor and attention to detail
ability to remain calm, courteous, and effective under pressure
strong sense of ownership and accountability
strong organizational and multitasking skills
neat, polished, and professional appearance
ability to maintain confidentiality and discretion
ability to listen actively and respond promptly to resident and guest needs

Job Duties

Greet residents and guests in a warm and professional manner
serve as the primary point of contact at the front desk during assigned shifts
deliver an elevated resident and guest experience through attentive and anticipatory service
answer phones, manage messages, and maintain professional telephone etiquette
accurately log, track, and distribute resident packages and deliveries
monitor lobby activity and security cameras as required
conduct property walks to ensure safety, cleanliness, and presentation standards
assist residents with amenity requests, local recommendations, and service coordination
build positive working relationships with residents, vendors, and property staff
maintain a clean, organized, and welcoming front desk environment

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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