Front Desk Clerk/Sheraton Minneapolis West

Our hotel is a premier establishment dedicated to providing exceptional hospitality and memorable experiences to our guests. Renowned for our commitment to excellent service, comfort, and quality, we strive to create a welcoming and professional environment. We pride ourselves on maintaining high standards of guest interaction, ensuring every visitor feels valued from the moment they enter until they check out. Our team is passionate about hospitality and works collaboratively to uphold our reputation as a top destination for travelers and visitors alike.

We are currently seeking a Front Desk Associate to join our team, a vital role that serves as the first point of contact for our guests. This position requires a friendly and professional demeanor, strong communication skills, and the ability to manage multiple tasks efficiently. The successful candidate will play a critical role in facilitating smooth check-in and check-out processes, managing reservations, and handling payment transactions accurately. As a Front Desk Associate, you will be expected to greet guests warmly, assist with pre-registration and reservation blocking, and respond promptly and accurately to guest inquiries.

The role demands a complete working knowledge of the Front Office system, whether computerized or manual, including all daily transactions as well as occasional, less frequent procedures. Effective cash handling skills are mandatory, as you will be responsible for receiving payments via cash, checks, and credit cards, and ensuring accurate change is given. Additionally, the position requires understanding hotel rates, discounts, and cancellation and relocation procedures to guarantee guest satisfaction. The ability to handle same-day reservations quickly and correctly is essential, with an expectation to complete reservations in approximately two minutes.

Besides technical skills and operational knowledge, we value a dedicated individual with a high work ethic and the enthusiasm to work flexible schedules, which may include nights, weekends, and holidays. The role is integral to our guest experience team and requires someone who thrives in team environments and is passionate about helping guests have great stays. Physical requirements include the ability to work primarily in an office setting with prolonged sitting, occasional standing and walking, and fine motor skills for keyboarding and office equipment use. Occasional lifting of items weighing 10 to 25 pounds is necessary, along with good visual and auditory abilities to maintain effective communication and performance.

At our hotel, we offer an inviting workplace where your contribution directly impacts guest satisfaction and overall operations. We encourage candidates who are eager to develop their hospitality skills within a dynamic and supportive team environment to apply. This is a full-time role with an opportunity to build a rewarding career in the hospitality industry, contributing to the success and positive reputation of our hotel.