Front Desk Clerk, Yavapai Hotel

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $16.00 - $17.00
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Work Schedule

Day Shifts
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
401(k)
Paid vacation
Paid holidays
Tuition Reimbursement
weekly pay
Employee Discounts
Paid parental leave

Job Description

Delaware North Parks and Resorts is a well-established hospitality company known for operating within some of the most iconic locations across the United States, including national parks, sports arenas, hotels, and casinos. Their operations at Grand Canyon National Park provide a unique opportunity to experience the beauty and adventure of one of the world's most breathtaking natural landmarks. The company is family-owned and has a legacy that spans over 100 years, emphasizing a culture that values its employees and offers opportunities for personal and professional growth. With a strong commitment to diversity and inclusion, Delaware North provides an environment where every team member can succeed and grow, regardless of background or experience.

Delaware North is currently seeking a seasonal Front Desk Clerk to join the team at the Yavapai Hotel located in Grand Canyon, Arizona. This role is perfect for someone who is friendly, outgoing, and possesses excellent customer service skills. The Front Desk Clerk is often the first impression guests have of the hotel, so engaging with visitors in a warm and professional manner is essential. Working in this position means being responsible for guest registration, coordinating with housekeeping, managing transactions, and resolving guest inquiries or concerns promptly. The position offers seasonal employment with an hourly wage ranging from $16.00 to $17.00, depending on experience. Alongside competitive pay, employees enjoy a comprehensive benefits package that includes health, dental, and vision insurance, a 401(k) with company matching, paid vacation and holiday leave, and opportunities for tuition or professional certification reimbursement.

The role offers the chance to be part of an energetic team within a dynamic environment where no two days are alike. Employees working at the Grand Canyon have access to low-cost housing options equipped with modern amenities such as free Wi-Fi, satellite TV, and all utilities included, promoting a healthy work-life balance. The location also provides access to numerous recreational activities like hiking, camping, river rafting, and stargazing, which adds to the overall rewarding work experience at this natural wonder. The company provides training and development programs with possibilities for internal mobility, including opportunities to work at other Delaware North locations nationwide. Seasonal workers are integral to supporting guest satisfaction and smooth operational flow during the busy travel season, making the Front Desk Clerk a vital contributor to the hotel's success.

Job Requirements

  • Ability to walk and stand for long periods of time, as well as bend and climb stairs throughout shifts
  • Available to work days, evenings, holidays, weekends, and overtime as needed
  • Seasonal availability for employment
  • Must be friendly, outgoing, and customer-service focused
  • Basic cash handling skills

Job Qualifications

  • Good interpersonal communication skills in person and by phone
  • Previous customer service experience is beneficial
  • Ability to multitask and function professionally under pressure from guests and supervisors
  • No high school diploma or GED required

Job Duties

  • Greet and register guests via a centralized registration system and coordinate with housekeeping as needed
  • Manage cash and credit card transactions while keeping accurate paperwork
  • Resolve small guest issues immediately, delivering items to guests as needed
  • Monitor and balance the daily figures, and post room and tax charges on guest accounts

Job Criteria

Experience

No experience required


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