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MGM Resorts logo

Front Desk Clerk - Vdara

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $19.00 - $1.00
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Work Schedule

Rotating Shifts
Weekend Shifts
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Benefits

Free parking
Health Insurance

Job Description

MGM Resorts International is a world-renowned hospitality and entertainment company headquartered in Las Vegas, Nevada. Famous for its dynamic portfolio of resort properties, MGM Resorts offers an exciting and vibrant environment where entertainment, luxury, and guest satisfaction take center stage. Their commitment to delivering first-class entertainment and memorable guest experiences has established them as a leader in the hospitality industry. At MGM Resorts, employees are part of a passionate team that embraces diversity and innovation to create unique experiences that exceed expectations and set new standards for customer service worldwide.

The position of Front Desk Clerk at MGM Resorts Int... Show More

Job Requirements

  • Must be a minimum of 18 years old
  • High School Diploma or GED required
  • Work varied shifts, including weekends and holidays required
  • Ability to communicate effectively
  • Ability to handle cash and credit card transactions responsibly
  • Customer service orientation

Job Qualifications

  • Must be a minimum of 18 years old
  • High School Diploma or GED required
  • Ability to work varied shifts, including weekends and holidays
  • Strong communication and interpersonal skills
  • Ability to handle cash and process transactions accurately
  • Customer service experience preferred

Job Duties

  • Welcome guests to the property and the MGM Resorts family by providing memorable service, anticipating guest needs, and responding to and resolving any guest complaints in alignment with S.H.O.W. Service Basics
  • Deliver a seamless and professional experience managing early and late property arrivals/departures and walk-ins and all other tasks associated with guest room check-ins and check-outs
  • Enhance guest experience through offering upgraded accommodations where available in accordance with authorized programs and processes and promoting M life enrollment and benefits to our guests
  • Partner with Housekeeping and other related departments to meet guest expectations and special requests
  • Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
  • Control and issue keys while promoting security, privacy, and confidentiality of all guests while providing a relaxing and hassle-free experience from start to finish
  • Perform other job-related duties as requested

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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