Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $19.00 - $1.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Free parking
Health Insurance
Job Description
MGM Resorts International is a world-renowned hospitality and entertainment company headquartered in Las Vegas, Nevada. Famous for its dynamic portfolio of resort properties, MGM Resorts offers an exciting and vibrant environment where entertainment, luxury, and guest satisfaction take center stage. Their commitment to delivering first-class entertainment and memorable guest experiences has established them as a leader in the hospitality industry. At MGM Resorts, employees are part of a passionate team that embraces diversity and innovation to create unique experiences that exceed expectations and set new standards for customer service worldwide.
The position of Front Desk Clerk at MGM Resorts International is an integral role that serves as the welcoming face to guests arriving at one of their distinguished properties. The Front Desk Clerk plays a crucial part in delivering exceptional customer service that aligns with the company’s renowned S.H.O.W. Service Basics. This role requires an individual who is enthusiastic about hospitality, a true team player, and dedicated to creating WOW moments that turn guest visits into unforgettable memories.
The starting rate for this position is $19 per hour, reflecting MGM Resorts' dedication to offering competitive compensation along with a supportive work environment. The Front Desk Clerk will be responsible for managing guest check-ins and check-outs efficiently, anticipating guest needs, resolving any issues promptly and effectively, and enhancing the overall guest experience by providing seamless service. This includes handling room upgrades, promoting M life rewards enrollment, and collaborating with housekeeping and other departments to meet or exceed guest expectations.
Moreover, the role demands attention to detail and integrity in handling payments and cash transactions, safeguarding guest privacy and security, and ensuring a hassle-free stay for all visitors. Beyond these operational tasks, the Front Desk Clerk contributes to the smooth functioning of the property by performing additional duties as needed, supporting a harmonious and professional atmosphere.
Working at MGM Resorts International means joining a company that values employee wellness, offering wellness incentive programs that support both physical and mental health. Employees enjoy numerous perks including discounts on company hotels, food, beverage, retail, and entertainment, as well as discounts with various partners for travel, electronics, and online shopping. Complimentary meals and parking are also provided, along with access to health and income protection benefits for eligible employees. The company fosters professional growth through development programs, networking opportunities, and community engagement via volunteer activities. This comprehensive benefits package underscores MGM Resorts’ commitment to holistic employee well-being and career advancement.
If you are driven to join a vibrant, fast-paced hospitality environment that celebrates diversity, entertainment, and exceptional service, and if you meet the qualifications and requirements, then MGM Resorts International welcomes your application to join the show and contribute to creating magical experiences for guests from all around the world.
The position of Front Desk Clerk at MGM Resorts International is an integral role that serves as the welcoming face to guests arriving at one of their distinguished properties. The Front Desk Clerk plays a crucial part in delivering exceptional customer service that aligns with the company’s renowned S.H.O.W. Service Basics. This role requires an individual who is enthusiastic about hospitality, a true team player, and dedicated to creating WOW moments that turn guest visits into unforgettable memories.
The starting rate for this position is $19 per hour, reflecting MGM Resorts' dedication to offering competitive compensation along with a supportive work environment. The Front Desk Clerk will be responsible for managing guest check-ins and check-outs efficiently, anticipating guest needs, resolving any issues promptly and effectively, and enhancing the overall guest experience by providing seamless service. This includes handling room upgrades, promoting M life rewards enrollment, and collaborating with housekeeping and other departments to meet or exceed guest expectations.
Moreover, the role demands attention to detail and integrity in handling payments and cash transactions, safeguarding guest privacy and security, and ensuring a hassle-free stay for all visitors. Beyond these operational tasks, the Front Desk Clerk contributes to the smooth functioning of the property by performing additional duties as needed, supporting a harmonious and professional atmosphere.
Working at MGM Resorts International means joining a company that values employee wellness, offering wellness incentive programs that support both physical and mental health. Employees enjoy numerous perks including discounts on company hotels, food, beverage, retail, and entertainment, as well as discounts with various partners for travel, electronics, and online shopping. Complimentary meals and parking are also provided, along with access to health and income protection benefits for eligible employees. The company fosters professional growth through development programs, networking opportunities, and community engagement via volunteer activities. This comprehensive benefits package underscores MGM Resorts’ commitment to holistic employee well-being and career advancement.
If you are driven to join a vibrant, fast-paced hospitality environment that celebrates diversity, entertainment, and exceptional service, and if you meet the qualifications and requirements, then MGM Resorts International welcomes your application to join the show and contribute to creating magical experiences for guests from all around the world.
Job Requirements
- Must be a minimum of 18 years old
- High School Diploma or GED required
- Work varied shifts, including weekends and holidays required
- Ability to communicate effectively
- Ability to handle cash and credit card transactions responsibly
- Customer service orientation
Job Qualifications
- Must be a minimum of 18 years old
- High School Diploma or GED required
- Ability to work varied shifts, including weekends and holidays
- Strong communication and interpersonal skills
- Ability to handle cash and process transactions accurately
- Customer service experience preferred
Job Duties
- Welcome guests to the property and the MGM Resorts family by providing memorable service, anticipating guest needs, and responding to and resolving any guest complaints in alignment with S.H.O.W. Service Basics
- Deliver a seamless and professional experience managing early and late property arrivals/departures and walk-ins and all other tasks associated with guest room check-ins and check-outs
- Enhance guest experience through offering upgraded accommodations where available in accordance with authorized programs and processes and promoting M life enrollment and benefits to our guests
- Partner with Housekeeping and other related departments to meet guest expectations and special requests
- Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
- Control and issue keys while promoting security, privacy, and confidentiality of all guests while providing a relaxing and hassle-free experience from start to finish
- Perform other job-related duties as requested
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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