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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401k
Tuition Assistance
discounted room rates
Training and Development
career advancement
Job Description
The Waymark, a distinguished property within the Hilton Tapestry Collection, is located in the vibrant downtown area of Chattanooga. This hotel is part of an established brand known for its unique boutique-style hospitality, blending local culture with an inviting and sophisticated guest experience. Managed by Concord Hospitality, a company with a dedicated focus on excellence and genuine hospitality, The Waymark offers guests a memorable stay characterized by attentive service and a welcoming ambiance. Concord Hospitality is recognized for fostering a supportive corporate culture that emphasizes respect, integrity, and professional growth opportunities for its employees.
As a Front Desk... Show More
As a Front Desk... Show More
Job Requirements
- High school diploma or equivalent
- Ability to provide excellent customer service
- Strong communication skills
- Ability to handle cash transactions accurately
- Ability to work flexible shifts including evenings, weekends and holidays
- Basic computer skills
- Ability to remain calm under pressure
Job Qualifications
- High school diploma or equivalent
- Previous experience in front desk or customer service roles preferred
- Strong communication and interpersonal skills
- Ability to multitask efficiently in a fast-paced environment
- Knowledge of hotel reservation systems and POS software is a plus
- Excellent problem-solving skills
- Professional appearance and demeanor
Job Duties
- Assist guests efficiently, courteously and professionally at all times
- Maintain a high level of service and hospitality
- Promptly and effectively manage guest concerns timely and satisfactorily
- Post guest charges, collect payments and follow all cash handling procedures
- Handle guest mail and messages with respect to privacy and professionalism
- Be knowledgeable of the hotel brand and various programs
- Communicate guest comments and concerns to relevant departments and management
- Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
- Have full knowledge of hotel safety and emergency procedures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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