You're Viewing 1 Of 95,000+ Jobs On OysterLink
Front Desk Clerk-The Glidden House, Cleveland OH
Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Range $18.00 - $1.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Starting hourly rate of 18.00
Team driven culture
Medical insurance
Dental Insurance
Vision Insurance
Vacation pay
Holiday pay
Same-day pay
Employee assistance program
Career growth opportunities
manager training program
Reduced room rates
Third party perks
401(k)
employee discount
flexible schedule
Flexible spending account
Life insurance
Parental leave
Referral program
Job Description
Hotel Equities is a distinguished multi-award-winning hotel development and hospitality management company renowned for its commitment to excellence in the hospitality industry. With a robust portfolio encompassing diverse properties, Hotel Equities prides itself on providing exceptional guest experiences and fostering a team-oriented culture grounded in strong values. The company supports career development and growth opportunities, ensuring that both guests and employees receive the highest quality of service and care. Situated in Cleveland, Ohio, the Glidden House is one of the premier properties managed by Hotel Equities, reflecting the company's dedication to luxury, comfort, and attentive guest services.
The ... Show More
The ... Show More
Job Requirements
- Must be able to speak, read, write, and understand the primary workplace language
- must be able to read and write for effective communication
- require good verbal and written communication skills
- must possess basic computational ability
- must possess basic computer skills
- knowledge of hotel and local attractions
- most tasks performed indoors with moderate temperature
- must stand and exert mobility for up to 4 hours
- must reach other hotel departments timely
- must lift up to 15 lbs occasionally
- requires grasping, writing, standing, sitting, walking, repetitive motion, bending, climbing
- requires listening and hearing ability and visual acuity
- talking and hearing continuously in communication
- requires near vision and depth perception
- extended viewing of computer screens
- manual dexterity for equipment use
- finger dexterity for office equipment
- passionate about people and service
- strong communication skills
- frequent reading and writing
- basic math skills for cash handling
- problem-solving and reasoning skills
- ability to work flexible schedule including nights, weekends, and holidays
Job Qualifications
- High school diploma or equivalent
- experience with Marriott, Hilton, IHG, Wyndham, or Hyatt standards
- good verbal and written communication skills
- basic computational and computer skills
- extensive knowledge of hotel services and facilities
- general knowledge of local city attractions
- ability to perform work indoors in moderate temperature
- ability to stand and move for up to 4 hours
- ability to lift up to 15 lbs occasionally
- capable of grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing
- able to talk and hear continuously during communication
- good near vision and depth perception
- ability to view computer screens for extended periods
- manual dexterity to operate office equipment
- finger dexterity for equipment use
Job Duties
- Greet and welcome guests upon arrival
- register guests into the computer, verifying reservation, address, and credit information
- promote preferred guest program and provide recognition and benefits to members
- accept payment for guests’ accounts at registration and checkout
- maintain a house bank and make accurate deposits daily
- cash checks and exchange currency for guests
- issue keys and control entrance of safety deposit boxes
- post miscellaneous charges as requested
- promptly respond to and resolve guest complaints
- answer telephone promptly and courteously
- take reservations accurately and efficiently
- perform check-ins and check-outs diligently
- operate or assist with shuttle or transportation service
- assist guests with luggage
- use guests’ names to personalize service
- be knowledgeable about the local area and hotel services
- handle messages, wake-up calls, mail, and faxes properly
- assist with laundry and dry cleaning needs
- know of incoming VIPs
- follow company standard operating procedures
- perform other assignments as directed by the General Manager
- be an enthusiastic and positive team member
- maintain professional and mature conduct
- foster friendly interactions with co-workers
- use time wisely and be self-motivated
- maintain clear communication with all departments
- communicate pertinent information
- accept feedback openly
- participate in meetings and use log books and bulletins
- assist other departments in emergencies
- adhere to all work rules, policies, and procedures
- demonstrate safety and security skills
- handle and account for keys properly
- be knowledgeable of emergency procedures
- proactively promote room sales and hotel amenities
- have comprehensive knowledge of hotel rooms, function spaces, and outlets
- increase revenue through upselling
- fully understand franchise honors programs
- ensure proper credit establishment
- verify reservation information
- obtain approval codes for payments
- identify and record special billing instructions
- complete shift closing accurately
- adhere to policies on cash banks
- stay current with hotel communications
- report potential sales leads
- protect guests’ room confidentiality
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This:
Nearby Cities