Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $18.90 - $1.00
Benefits
wellness incentive programs
company hotel discounts
Food and beverage discounts
Retail Discounts
entertainment discounts
free meals in employee dining room
Free parking
health and income protection benefits
professional and personal development programs
Community Volunteer Opportunities
Job Description
MGM Resorts International is a globally recognized leader in the hospitality and entertainment industry, renowned for its premier resorts, casinos, and entertainment venues across the world, including its flagship properties in Las Vegas, Nevada. Known for delivering unparalleled experiences through exceptional service, innovative entertainment, and luxurious accommodations, MGM Resorts is dedicated to creating memorable moments for its guests. With a strong commitment to diversity, inclusion, and employee development, MGM Resorts fosters a vibrant culture where employees are empowered to thrive and contribute to the company’s ongoing success. The company is a major employer in Las Vegas and the surrounding areas, offering dynamic careers in a variety of roles that cater to the diverse needs of travelers, tourists, and local guests alike.Show More
The Front Desk Representative plays a pivotal role in the guest experience at MGM Resorts International. As the first point of contact, a Front Desk Representative welcomes guests with warmth and professionalism, ensuring their arrival and departure processes are seamless and enjoyable. This role is essential in creating 'WOW' moments by personalizing guest interactions, understanding unique needs, and providing prompt, effective solutions to enhance satisfaction. Responsibilities include managing reservations, check-ins, and check-outs, handling payments and key controls securely, and collaborating with other departments such as housekeeping to meet guest expectations. The position also involves promoting membership benefits like the M life rewards program and offering room upgrades where possible. Starting at a competitive wage of $18.90 per hour, this role offers a great opportunity for those who thrive in fast-paced environments and enjoy delivering excellent customer service in one of the world’s most exciting hospitality settings. The ideal candidate will be enthusiastic, detail-oriented, and capable of working varied shifts, including weekends and holidays.
Working at MGM Resorts means joining a community committed to not only guest satisfaction but also employee wellness, professional growth, and work-life balance. The company provides extensive support through wellness incentives, development programs, and a variety of employee discounts that make working here rewarding beyond the paycheck. In this role, you will have the chance to contribute to the legacy of world-class hospitality while building a career path marked by ongoing opportunities for advancement and enrichment.Show Less
Working at MGM Resorts means joining a community committed to not only guest satisfaction but also employee wellness, professional growth, and work-life balance. The company provides extensive support through wellness incentives, development programs, and a variety of employee discounts that make working here rewarding beyond the paycheck. In this role, you will have the chance to contribute to the legacy of world-class hospitality while building a career path marked by ongoing opportunities for advancement and enrichment.Show Less
Job Requirements
- High school diploma, GED or equivalent
- Six or more months of relevant cash handling experience
- One or more years of relevant face-to-face guest service experience
- Ability to work varied shifts including weekends and holidays
- Must be able to handle cash and perform transaction balancing
- Effective communication skills
- Ability to maintain guest confidentiality and security
- Basic computer literacy and reservation system knowledge
Job Qualifications
- High school diploma, GED or equivalent
- Minimum 6 months of prior cash handling experience
- At least 1 year of relevant face-to-face guest service experience
- Strong communication and interpersonal skills
- Ability to work varied shifts including weekends and holidays
- Basic computer skills and proficiency in reservation software
- Customer-focused attitude with problem-solving abilities
Job Duties
- Welcome guests to the property and MGM Resorts family by providing memorable service and anticipating guest needs
- Deliver a seamless and professional experience managing property arrivals, departures, walk-ins, and all guest check-ins and check-outs
- Enhance guest experience through offering upgraded accommodations and promoting M life enrollment and benefits
- Partner with Housekeeping and other departments to meet guest expectations and special requests
- Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions responsibly and balance cash transactions according to property procedures
- Control and issue keys while promoting security, privacy, and confidentiality
- Provide a relaxing and hassle-free experience from start to finish
Job Location
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