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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $12.00 - $14.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Team Driven and Values Based Culture
Salary range 12-14 depending on experience
Same-day pay available
Employee assistance program
Career growth opportunities
manager training program
Reduced room rates
employee discount
flexible schedule
Parental leave
Referral program
Job Description
Hotel Equities is a multi-award-winning hotel development and hospitality management company known for its commitment to excellence and innovative approach to the hospitality industry. Recognized for its high standards and exceptional service, Hotel Equities manages a diverse portfolio of hotels across the United States. The company takes pride in fostering a team-driven and values-based culture that promotes career growth and excellence in guest services. With a strong reputation in the hotel development and management sector, Hotel Equities is dedicated to enhancing both guest experiences and employee satisfaction.
Currently, Hotel Equities is seeking a Front Desk Associate for Staybridge Suite... Show More
Currently, Hotel Equities is seeking a Front Desk Associate for Staybridge Suite... Show More
Job Requirements
- Must be able to speak, read, write, and understand the primary workplace language
- Must possess basic communication, reading, and writing skills
- Ability to stand and move for up to 4 hours continuously
- Ability to lift up to 20 lbs occasionally
- Must have manual dexterity and finger dexterity for equipment operation
- Requires good hearing, vision, and the ability to view computer screens for extended periods
- Ability to work well-paced and timely in a dynamic environment
- Must be passionate about people and service
- Ability to maintain professionalism and positive attitude
- Able to accept critical feedback and respond positively
Job Qualifications
- High school diploma or equivalent
- Experience with Marriott, Hilton, IHG, Wyndham, or Hyatt processes and standards
- Strong verbal and written communication skills
- Basic computational ability
- Proficient computer skills
- Extensive knowledge of hotel services and local area
- Ability to work flexible schedules including nights, weekends, and holidays
- Friendly, professional, and mature conduct
- Ability to handle guest complaints and difficult situations diplomatically
- Detail-oriented with strong organizational skills
- Ability to operate office equipment
- Good problem-solving and motivational skills
Job Duties
- Greet and welcome guests upon arrival
- Register guests verifying reservation, address, and credit information
- Promote preferred guest program and provide recognition and benefits
- Accept payment at registration and checkout, maintain house bank and daily reports
- Issue keys and control entrance to safety deposit boxes
- Respond promptly to and resolve guest complaints
- Answer telephone with politeness and professionalism
- Take reservations accurately and efficiently
- Perform check-ins and check-outs with thoroughness
- Greet and seat all guests ensuring quality dining experience
- Handle difficult situations diplomatically and professionally
- Ensure compliance with safety programs and sanitation laws
- Assist guests with luggage and use guest names
- Be knowledgeable about hotel services and local area
- Manage messages, wake-up calls, mail, and faxes
- Assist with laundry and dry cleaning requests
- Follow company standard operating procedures
- Maintain open communication with departments
- Adhere to all company work rules and policies
- Properly handle keys and emergency procedures
- Actively seek opportunities to sell rooms and promote amenities
- Verify all check-in information and establish guest credit
- Complete accurate shift closings and adhere to cash bank policies
- Stay updated with hotel developments and report sales contacts to sales department
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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