Job Overview
Compensation
Hourly
Exact $18.00
Work Schedule
On-call
Benefits
Health Insurance
Paid Time Off
Employee assistance program
Retirement Plan
Training and Development
Job Description
The Salvation Army is a global evangelical movement and an integral part of the universal Christian Church, dedicated to spreading the gospel of Jesus Christ and serving humanity in His name without discrimination. Established as a faith-based organization guided by biblical principles, The Salvation Army operates with a mission to meet both the spiritual and physical needs of individuals in communities worldwide. The organization is renowned for its comprehensive social services, including shelter provision, crisis intervention, and community outreach programs. The Oakland Garden Center is one of the many service locations where The Salvation Army delivers crucial assistance and resources to those in need, ensuring they are treated with dignity and respect regardless of their background or circumstances.
The Front Desk position at The Salvation Army's Oakland Garden Center plays a pivotal role in maintaining the safety and security of all clients and visitors accessing services at the facility. This role requires a dedicated individual who can ensure that the environment remains secure and welcoming while enforcing the organization's policies and procedures. The Front Desk staff member is responsible not only for monitoring access to the shelter through vigilant screening of visitors but also for providing essential information, crisis intervention, and referrals to individuals seeking assistance. This position is particularly important as it requires continuous alertness to safeguard the well-being of clients and staff.
Beyond security duties, the Front Desk staff member maintains professional and confidential relationships with clients while adhering to established guidelines. They handle various administrative tasks and program support responsibilities to ensure smooth operations within the center. Regular attendance at staff meetings and the ability to communicate effectively and confidentially with case workers and supervisors is essential. Additionally, this role involves maintaining cleanliness and order in the front office area and performing janitorial duties as required. The ideal candidate will be comfortable working independently, managing multiple tasks in a dynamic environment characterized by interruptions and competing priorities.
The role demands physical and mental stamina to perform duties such as sitting at a desk for extended periods, walking, standing, bending, and lifting up to 25 pounds when necessary. As the position requires close attention to detail and strict adherence to security protocols, personal electronics use during shifts is prohibited to maintain focus. The position is on-call with a pay range of $16.50 to $18.00 per hour, reflecting a commitment to fair compensation for the critical work performed at this key facility. The Salvation Army supports qualified individuals requiring accommodations to meet the physical demands of the job without causing undue hardship to the organization. This job is a unique opportunity to contribute to a well-respected, faith-driven organization dedicated to transforming lives and building stronger communities.
The Front Desk position at The Salvation Army's Oakland Garden Center plays a pivotal role in maintaining the safety and security of all clients and visitors accessing services at the facility. This role requires a dedicated individual who can ensure that the environment remains secure and welcoming while enforcing the organization's policies and procedures. The Front Desk staff member is responsible not only for monitoring access to the shelter through vigilant screening of visitors but also for providing essential information, crisis intervention, and referrals to individuals seeking assistance. This position is particularly important as it requires continuous alertness to safeguard the well-being of clients and staff.
Beyond security duties, the Front Desk staff member maintains professional and confidential relationships with clients while adhering to established guidelines. They handle various administrative tasks and program support responsibilities to ensure smooth operations within the center. Regular attendance at staff meetings and the ability to communicate effectively and confidentially with case workers and supervisors is essential. Additionally, this role involves maintaining cleanliness and order in the front office area and performing janitorial duties as required. The ideal candidate will be comfortable working independently, managing multiple tasks in a dynamic environment characterized by interruptions and competing priorities.
The role demands physical and mental stamina to perform duties such as sitting at a desk for extended periods, walking, standing, bending, and lifting up to 25 pounds when necessary. As the position requires close attention to detail and strict adherence to security protocols, personal electronics use during shifts is prohibited to maintain focus. The position is on-call with a pay range of $16.50 to $18.00 per hour, reflecting a commitment to fair compensation for the critical work performed at this key facility. The Salvation Army supports qualified individuals requiring accommodations to meet the physical demands of the job without causing undue hardship to the organization. This job is a unique opportunity to contribute to a well-respected, faith-driven organization dedicated to transforming lives and building stronger communities.
Job Requirements
- High school diploma or equivalent
- ability to remain awake and alert during assigned shifts
- ability to comprehend assignments and request clarification if needed
- capacity to sit, stand, walk, bend intermittently
- ability to occasionally lift and move up to 25 pounds
- must adhere to personal electronics usage policy during shifts
- ability to work with minimal supervision and make independent decisions
- willingness to attend staff meetings
- regular and punctual attendance
- ability to maintain confidentiality and professional relationships
- willingness to perform janitorial duties
- ability to log information accurately and timely
- ability to handle multiple simultaneous projects in a busy environment
Job Qualifications
- High school diploma or equivalent
- previous experience in security or front desk operations preferred
- basic computer skills including data entry
- excellent communication and interpersonal skills
- ability to maintain confidentiality
- ability to work independently with minimal supervision
- strong organizational skills
- ability to handle crisis situations with composure
- knowledge of safety and security protocols
Job Duties
- Maintain ongoing professional relationships in all clients (note confidentiality and professional guidelines requirements)
- provide security and safety of the facility and shelter
- screen all visitors from the intercom before entering the facility
- know and enforce all facility rules, guidelines
- maintain all program materials in an appropriate manner
- attend all staff meetings as assigned
- must always remain awake while on the job for the safety and security of the clients and staff
- log pertinent information in a timely manner
- regular and punctual attendance is required
- maintain janitorial duties including maintaining front office area and garbage duties
- perform basic data entry with special attention to detail
- provide administrative and program support to case management staff
Job Location
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