Front Desk Clerk - PT

Milwaukee, WI, USA|Onsite

Job Overview

Employment Type

Part-time

Hourly

Compensation

Hourly

Exact $17.00

Work Schedule

Standard Hours

Benefits

Free meal per shift

Room discounts at Marcus Hotels & Resorts and Historic Hotels of America properties

Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing and spa

Discounted parking

Two for one movie theater coupons at Marcus Theatres

Early wage access

Paid Time Off

Job Description

The Pfister Hotel, a proud division of The Marcus Corporation, is one of Milwaukee's most iconic landmarks, renowned for nearly 130 years of exceptional hospitality. Situated in downtown Milwaukee, this AAA Four Diamond-rated luxury hotel has continuously delivered a grand tradition of gracious service and impeccable style. With a rich history dating back to its establishment in 1893, The Pfister Hotel boasts an unmatched reputation for quality and guest satisfaction. As one of only eleven properties across North America to maintain the AAA Four Diamond designation since the program's inception in 1976, the hotel exemplifies true luxury and excellence in the hospitality industry. This prestigious hotel is part of a larger portfolio managed by Marcus Hotels & Resorts, which is celebrated for operational distinction and a commitment to creating extraordinary experiences for guests and employees alike.

The Pfister Hotel is currently seeking a Part Time Front Desk Agent to join its dedicated team. This role is perfect for individuals with a passion for delivering exceptional guest experiences and a keen eye for detail. The Front Desk Agent serves as the face of the hotel, warmly greeting guests upon arrival and providing prompt and courteous service throughout their stay. This position requires someone who can maintain professionalism and positivity, especially when handling inquiries, requests, and potential conflicts with diplomacy and tact. Responsibilities include efficiently checking guests in and out, managing reservations, handling cash transactions with accuracy, and responding knowledgeably to guest questions about hotel amenities and local attractions. The ability to work with a moderately complex computer system for inputting and retrieving information is essential.

The role is instrumental in shaping the guest experience from the very first interaction, contributing to the hotel’s long-standing reputation for excellent service. In addition to offering a dynamic work environment, the position includes attractive benefits such as a free meal per shift, discounts at Marcus Hotels & Resorts and Historic Hotels of America properties, and opportunities for career advancement within an expanding U.S. portfolio. This part-time hourly position offers a competitive wage of $17 per hour and emphasizes the hotel’s commitment to employee satisfaction by providing early wage access, paid time off, and various other perks that enhance the work-life balance for associates.

By joining The Pfister Hotel, employees become part of a prestigious brand that values quality, service, and integrity. The company fosters a respectful and inclusive work environment and is an equal opportunity employer dedicated to welcoming diverse candidates. This role is not only a job but a chance to build a rewarding career within an esteemed hotel group known for its unique character, style, and emphasis on "People Pleasing People." Whether you are an experienced hotel professional or seeking an opportunity to grow in the hospitality field, The Pfister Hotel promises a supportive culture and the chance to contribute meaningfully to the guest experience and the iconic legacy of this Milwaukee institution.

Job Requirements

High school diploma or equivalent
Previous hotel, receptionist, customer service, front desk or administrative experience preferred
Excellent customer service skills
Strong communication skills
Ability to stand and move throughout the front office continuously
Ability to read, listen, and communicate effectively in English, both verbally and written
Ability to access and accurately input information using a moderately complex computer system
Hearing and visual ability to observe and detect signs of emergencies

Job Qualifications

Excellent customer service skills
Strong communication skills
Previous hotel, receptionist, customer service, front desk or administrative experience preferred
Ability to stand and move throughout the front office continuously
Ability to read, listen, and communicate effectively in English, both verbally and written
Ability to access and accurately input information using a moderately complex computer system
High school diploma or equivalent
Ability to observe and detect signs of emergencies through hearing and visual ability

Job Duties

Greet and welcome guests as they arrive at the hotel
Check guests in and out of rooms
Input and retrieve information routinely from computer system to communicate guest requests
Make appropriate selection of rooms based on guests' needs
Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts
Respond to guest requests and questions regarding area or hotel, outlet information and services as well as handle guest issues and report complaints to management
Promptly answer the phone in a professional and clear manner
Maintain cash handling accuracy including responsibility for House Bank
Perform other duties as assigned