Front Desk Clerk - PT

Marcus Hotels & Resorts is a distinguished hospitality company with a rich 60-year history of operational and service excellence. As a division of The Marcus Corporation, Marcus Hotels & Resorts has earned a reputation for creating extraordinary experiences for both guests and associates. With a portfolio of 15 hotels and resorts across the United States, this hospitality group is committed to delivering personalized service in properties known for their unique character and style. Among its prestigious properties, the Lincoln Marriott Cornhusker Hotel stands as a Nebraska landmark, serving the capital city of Lincoln for nearly 90 years. Located in downtown Lincoln, the hotel is part of the Milwaukee-based Marcus Hotels & Resorts family and is recognized as the benchmark for hospitality in the region. This esteemed hotel is a place where guests come to connect, celebrate, and be inspired, making it a beloved destination for visitors from near and far.

The role of Front Desk Clerk at the Lincoln Marriott Cornhusker Hotel offers an exciting opportunity to be the face of a historic property known for its exceptional guest service. As a Front Desk Clerk, you will play a vital role in creating memorable experiences by facilitating various guest transactions and ensuring that every visitor feels welcomed and valued. This position requires a commitment to professionalism, attention to detail, and the ability to remain calm and composed in a dynamic hotel environment, especially during high activity periods or emergencies. The Front Desk Clerk will be responsible for managing check-ins and check-outs efficiently, handling guest inquiries and complaints with empathy, and maintaining accurate records through the use of computer systems and electronic codes.

This role demands a high level of interpersonal skills, excellent phone etiquette, and the ability to communicate clearly in English. Candidates must be capable of multi-tasking and producing high-quality work while representing the Marriott Cornhusker Hotel in a well-groomed and courteous manner. The ideal candidate will have prior experience in hospitality or cash handling and demonstrate proficiency with basic mathematical operations, including using a 10-key by touch, as well as familiarity with Microsoft Office and Excel. Flexibility to work varied schedules—including days, evenings, weekends, and holidays—is essential, along with a positive attitude toward dealing with guest and employee concerns.

Working at the Lincoln Marriott Cornhusker Hotel comes with numerous benefits, including free well-balanced meals per shift, employee discounts on room rates and amenities at Marcus Hotels & Resorts and Marriott worldwide, free parking, and access to exclusive "two for one" movie theater coupons at Marcus Theatres. Additionally, the hotel offers career growth opportunities with the possibility of transferring between properties, paid vacation days, annual wage increases, and comprehensive employee benefits such as medical, dental, and vision insurance, an employee assistance program, retirement plans, recognition programs, and unlimited employee referral bonuses. By joining this team, you will be part of a legacy of excellence and hospitality that continues to make a meaningful impact on guests and the local community alike.