Job Overview
Employment Type
Part-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Professional Development
Job Description
Caesars Entertainment is a world-renowned entertainment company known for its exceptional hospitality and immersive experiences across its network of resorts and casinos. With a strong commitment to creating extraordinary moments, Caesars operates many iconic properties, including Circus Circus in Reno, Nevada. The company prides itself on providing a fun and inclusive environment for both guests and employees, guided by their core mission to "Create the Extraordinary." Caesars Entertainment embraces values such as teamwork, service excellence, and innovation, making it a leader in the hospitality and gaming industry. Their corporate social responsibility, known as People Planet Play, underscores their dedication to economic development, community support, and the well-being of their team members and families.
The role of Front Desk Clerk at Circus Circus in Reno, NV, is a key position within Caesars Entertainment, designed for individuals who are passionate about delivering outstanding guest service and administrative support. This part-time, on-site position involves assisting guests with billing inquiries, providing general information, managing incoming calls, and performing various administrative duties vital to front desk operations. The Front Desk Clerk is instrumental in maintaining efficient communication between guests, management, and other hotel departments, ensuring all billing processes are accurate and up to date.
This position requires a detail-oriented individual who upholds the company’s rigorous Payment Card Industry Data Security Standards (PCI Compliance) and embodies the company’s values of integrity, teamwork, and service. In addition to handling billing disputes, applying guest charges, and managing credit card authorizations, the Front Desk Clerk plays a pivotal role in fostering a welcoming and supportive environment for guests and coworkers alike. The role demands excellent communication skills, proficiency in office software like Word and Excel, and a high standard of professionalism. Physical requirements include the ability to move freely within the workplace and the ability to sit or stand for extended periods.
Caesars Entertainment seeks candidates who demonstrate a commitment to diversity, equity, and inclusion while also being adaptable to varying work environments that may include exposure to different temperatures, lighting conditions, and noise levels. The company values employees who can perform well on flexible schedules and are willing to support the team during busy periods, including nights, weekends, holidays, and potential overtime.
Joining Caesars Entertainment as a Front Desk Clerk offers an exciting opportunity to be part of a vibrant, family-style service culture where every team member contributes to making guests’ stays memorable. The company fosters a positive workplace that emphasizes respect, personalized attention, and continual professional growth. Candidates moving forward in the hiring process will participate in background checks and, in certain roles, pre-employment drug screening, underscoring the company's commitment to safety and integrity.
Overall, this position is ideal for individuals seeking a dynamic role within a globally recognized hospitality leader. The Front Desk Clerk at Circus Circus will not only develop valuable skills but also play an essential role in executing Caesars Entertainment’s vision of creating spectacular worlds that immerse and inspire. This is a rewarding chance to engage with diverse guests and colleagues while supporting a mission-driven organization dedicated to excellence and inclusion.
The role of Front Desk Clerk at Circus Circus in Reno, NV, is a key position within Caesars Entertainment, designed for individuals who are passionate about delivering outstanding guest service and administrative support. This part-time, on-site position involves assisting guests with billing inquiries, providing general information, managing incoming calls, and performing various administrative duties vital to front desk operations. The Front Desk Clerk is instrumental in maintaining efficient communication between guests, management, and other hotel departments, ensuring all billing processes are accurate and up to date.
This position requires a detail-oriented individual who upholds the company’s rigorous Payment Card Industry Data Security Standards (PCI Compliance) and embodies the company’s values of integrity, teamwork, and service. In addition to handling billing disputes, applying guest charges, and managing credit card authorizations, the Front Desk Clerk plays a pivotal role in fostering a welcoming and supportive environment for guests and coworkers alike. The role demands excellent communication skills, proficiency in office software like Word and Excel, and a high standard of professionalism. Physical requirements include the ability to move freely within the workplace and the ability to sit or stand for extended periods.
Caesars Entertainment seeks candidates who demonstrate a commitment to diversity, equity, and inclusion while also being adaptable to varying work environments that may include exposure to different temperatures, lighting conditions, and noise levels. The company values employees who can perform well on flexible schedules and are willing to support the team during busy periods, including nights, weekends, holidays, and potential overtime.
Joining Caesars Entertainment as a Front Desk Clerk offers an exciting opportunity to be part of a vibrant, family-style service culture where every team member contributes to making guests’ stays memorable. The company fosters a positive workplace that emphasizes respect, personalized attention, and continual professional growth. Candidates moving forward in the hiring process will participate in background checks and, in certain roles, pre-employment drug screening, underscoring the company's commitment to safety and integrity.
Overall, this position is ideal for individuals seeking a dynamic role within a globally recognized hospitality leader. The Front Desk Clerk at Circus Circus will not only develop valuable skills but also play an essential role in executing Caesars Entertainment’s vision of creating spectacular worlds that immerse and inspire. This is a rewarding chance to engage with diverse guests and colleagues while supporting a mission-driven organization dedicated to excellence and inclusion.
Job Requirements
- High school diploma or equivalent
- excellent communication skills in English
- above average mathematical skills
- typing speed of 35 wpm
- proficient in PC skills including Word and Excel
- ability to comply with all company and departmental rules, regulations, policies and procedures
- ability to establish and maintain effective working relationships with staff and guests
- ability to work in an office environment
- ability to work in hot, cold, noisy, smoky, dimly lit or brightly illuminated areas
- ability to interact with staff and guests
- ability to move freely
- ability to sit and stand constantly
- ability to use telephone
- frequent use of office equipment such as computer, fax, calculator, multi-line phone system
- ability to reach up to 24 inches
- ability to distinguish letters, numbers, and symbols
- hand/eye coordination and normal vision range with absence of color blindness
Job Qualifications
- Excellent communication skills in English
- above average mathematical skills
- typing speed of 35 wpm
- proficient in PC skills including Word and Excel
- ability to comply with all company rules and regulations
- ability to establish effective working relationships with staff and guests
- high school diploma or equivalent
Job Duties
- Runs referral/denial reports
- leaves messages at appropriate rooms
- distributes a list of the rooms with outstanding balances to the manager on duty
- answers incoming calls within three rings and performs callbacks
- responsible for non-zero reports
- applies guest charges or comps to reservations and follows up with hosts to ensure guest services
- responsible for mail and fax distribution to the department
- completes all applicable credit card authorizations
- adheres to payment card industry data security standards
- handles all billing disputes for guests and businesses
- works with sales and group sales to handle billing inquiries
- acts as a role model to other team members
- exemplifies core values and DEI culture
- performs other job-related duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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