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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401k plan
Paid Time Off
paid sick days
Employee assistance program
Tuition Reimbursement
Employee Stock Purchase Program
Travel Discounts
Job Description
Hilton Grand Vacations is a renowned leader in the vacation ownership industry, recognized for its unwavering commitment to innovation, quality, and sustained growth. The company prides itself on delivering exceptional vacation experiences and prides itself on fostering a dynamic work environment that values its team members as the core of its success. Hilton Grand Vacations operates a network of premium resort properties designed to provide guests with memorable and enjoyable stays. The organization continually invests in employee development and maintains a strong dedication to diversity and inclusion, ensuring equal opportunity for all employees irrespective of race, religion, gender, or other... Show More
Job Requirements
- High school diploma or equivalent
- Six months of customer service experience
- Proficiency in English language
- Strong interpersonal and communication skills
- Ability to maintain a courteous and professional demeanor
- Flexibility to adapt to changing schedules
- Capability to multi-task and prioritize
- Basic computer skills including reservation systems
- Ability to handle cash and credit card transactions
- Experience working in hospitality or related field preferred
Job Qualifications
- Proficient English language and interpersonal skills with the ability to communicate verbally and in writing
- A courteous and professional attitude and presentation when handling upset guests and difficult situations
- Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands
- Ability to multi-task responsibilities and prioritize duties to meet organizational deadlines and demands
- Six months of customer service experience
- Experience as a front desk or guest services agent
- Experience handling cash or credit card transactions
- Experience in resort hospitality or related industry
Job Duties
- Ensure that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests
- Input information into the computerized reservations system to update and maintain records
- Access a reservation system to resolve unit availability and assist guests with reservations or changes as needed
- Generate invoices and collect monies due through the rental program and merchandise sales
- Maintain safety deposit boxes
- Receive housekeeping and maintenance requests or work orders and contact accurate departmental personnel
- Prepare and consistently restock the front desk with supplies including preparing arrival packets
- Provide information on area attractions and resort amenities
- Type correspondence and reports for management as needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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