Front Desk Clerk - Part Time

Hilton Grand Vacations is a renowned leader in the vacation ownership industry, recognized for its unwavering commitment to innovation, quality, and sustained growth. The company prides itself on delivering exceptional vacation experiences and prides itself on fostering a dynamic work environment that values its team members as the core of its success. Hilton Grand Vacations operates a network of premium resort properties designed to provide guests with memorable and enjoyable stays. The organization continually invests in employee development and maintains a strong dedication to diversity and inclusion, ensuring equal opportunity for all employees irrespective of race, religion, gender, or other protected statuses.

The Front Desk Clerk role at Hilton Grand Vacations is a pivotal position responsible for creating positive, memorable interactions with owners and guests. This role involves managing check-in and check-out procedures, responding promptly to guest requests, and maintaining efficient operation of the reservation system. The Front Desk Clerk plays a key part in maintaining the smooth running of front desk functions by inputting data accurately into computerized systems, updating records, and managing availability of rental units. This position also entails generating invoices, handling payments related to rental programs and merchandise sales, and managing safety deposit boxes.

Additionally, Front Desk Clerks receive and process housekeeping and maintenance requests, coordinate with respective departments, and ensure the front desk is consistently stocked with necessary supplies. They provide comprehensive information on local attractions and resort amenities to enhance the guest experience. Part of the administrative duties includes preparing arrival packets and typing correspondence or reports for management when required. This role requires a courteous and professional demeanor, especially when handling upset guests or difficult situations, making the ability to communicate effectively in English, both verbally and in writing, essential.

Hilton Grand Vacations supports its full-time team members with an exceptional benefits package from day one, including medical, dental, and vision insurance, a 401(k) program with company match, paid time off, sick days, an employee assistance program, tuition reimbursement, and employee stock purchase plans. The company also values flexibility and adaptability in its employees to accommodate varying business demands, including shift coverage on short notice.

The ideal candidate for the Front Desk Clerk position will have at least six months of customer service experience, with a professional presentation and attitude. Experience in front desk or guest services roles, handling cash or credit card transactions, or working within the resort hospitality industry, while not mandatory, are considered advantageous. Hilton Grand Vacations fosters a supportive and inclusive workplace where learning and advancement opportunities abound, making it an excellent place for those looking to build a career in hospitality while enjoying an outstanding package of benefits and work-life balance.