Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k plan
Paid Time Off
Tuition Reimbursement
Employee assistance program
Job Description
Hilton Grand Vacations is a renowned leader in the vacation ownership industry, recognized for its unwavering commitment to innovation, quality, and continuous growth. As a company, Hilton Grand Vacations prides itself on delivering exceptional customer experiences and providing excellent opportunities for its team members. The company operates resorts and vacation properties across popular destinations, offering guests memorable stays and high-quality services. Hilton Grand Vacations is dedicated to fostering a diverse and inclusive workplace where all employees have the chance to thrive and advance their careers.
The Front Desk Clerk role at Hilton Grand Vacations is a vital position focused on ensuring guests and owners receive outstanding service from their first point of contact through their entire stay. This role requires a friendly, professional, and courteous individual who will be responsible for managing the front desk operations efficiently. As a Front Desk Clerk, you will be the face of Hilton Grand Vacations, responsible for greeting guests, checking them in and out of the property, and addressing any requests promptly to provide a positive and memorable guest experience. The position involves working with a computerized reservation system to input and update guest information as well as managing reservations and availability.
Additionally, you will be responsible for generating invoices, handling payment transactions, and maintaining safety deposit boxes. The role also requires coordinating housekeeping and maintenance requests by contacting the relevant departments to ensure guest satisfaction and operational efficiency. Proper preparation and restocking of the front desk with necessary supplies such as arrival packets are essential duties, along with providing information about local attractions and resort amenities to enhance guests' stays. This position requires typing correspondence and reports for management as needed, making strong organizational and multitasking skills a necessity.
Hilton Grand Vacations offers full-time team members an excellent benefits package that includes medical, dental, and vision insurance, a 401K plan with company match, paid time off (PTO), tuition reimbursement programs, and exceptional travel benefits. The company values the physical and mental well-being of its employees, providing an Employee Assistance Program and recognizing employees through various rewards and recognition programs. This is a full-time role offering great growth and learning opportunities within the hospitality industry, ideal for individuals passionate about delivering guest satisfaction and operational excellence. Hilton Grand Vacations is an equal opportunity employer that embraces diversity and provides reasonable accommodations to qualified individuals with disabilities.
The Front Desk Clerk role at Hilton Grand Vacations is a vital position focused on ensuring guests and owners receive outstanding service from their first point of contact through their entire stay. This role requires a friendly, professional, and courteous individual who will be responsible for managing the front desk operations efficiently. As a Front Desk Clerk, you will be the face of Hilton Grand Vacations, responsible for greeting guests, checking them in and out of the property, and addressing any requests promptly to provide a positive and memorable guest experience. The position involves working with a computerized reservation system to input and update guest information as well as managing reservations and availability.
Additionally, you will be responsible for generating invoices, handling payment transactions, and maintaining safety deposit boxes. The role also requires coordinating housekeeping and maintenance requests by contacting the relevant departments to ensure guest satisfaction and operational efficiency. Proper preparation and restocking of the front desk with necessary supplies such as arrival packets are essential duties, along with providing information about local attractions and resort amenities to enhance guests' stays. This position requires typing correspondence and reports for management as needed, making strong organizational and multitasking skills a necessity.
Hilton Grand Vacations offers full-time team members an excellent benefits package that includes medical, dental, and vision insurance, a 401K plan with company match, paid time off (PTO), tuition reimbursement programs, and exceptional travel benefits. The company values the physical and mental well-being of its employees, providing an Employee Assistance Program and recognizing employees through various rewards and recognition programs. This is a full-time role offering great growth and learning opportunities within the hospitality industry, ideal for individuals passionate about delivering guest satisfaction and operational excellence. Hilton Grand Vacations is an equal opportunity employer that embraces diversity and provides reasonable accommodations to qualified individuals with disabilities.
Job Requirements
- High school diploma or equivalent
- At least 6 months of customer service experience
- Ability to communicate effectively in English
- Professional and courteous demeanor
- Flexibility in work schedule
- Ability to multitask and prioritize
- Basic computer skills and familiarity with reservation systems
Job Qualifications
- Proficient English language/interpersonal skills with the ability to communicate both verbally and in writing
- A courteous, professional attitude and presentation needs to prevail when handling upset guests and difficult situations
- Flexibility to adapt to schedule changes and cover shifts in short notice to meet business demands
- Ability to multi-task responsibilities and prioritize duties to meet organizational deadlines and demands
- 6 months customer service experience
- Front desk/guest services agent experience advantageous
- Knowledge of cash/credit card transactions advantageous
- Experience in resort hospitality or related industry advantageous
Job Duties
- Ensure that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests
- Inputs information into the computerized reservations system to update and maintain records
- Accesses a reservation system to resolve unit availability and assists guests with reservations or changes as the need arises
- Generates invoices and collects monies due through the rental program and through merchandise sales
- Maintains safety deposit boxes
- Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel
- Prepare and consistently restock the front desk with supplies including preparing arrival packets
- Provides information on area attractions and resort amenities
- Type correspondence and reports for management as needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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