Job Overview
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Dental Insurance
Paid holidays
Vision Insurance
Job Description
This job opening is with a hospitality-focused property that prides itself on delivering AAA 4 Diamond service to its guests. Known for its commitment to excellence and guest satisfaction, this esteemed hotel or resort offers a premium level of accommodation and services to travelers from around the world. The property has built a reputation for luxury, comfort, and impeccable customer service, making it a preferred destination for business and leisure travelers alike. As a notable establishment in the hospitality industry, the company emphasizes professionalism, attention to detail, and personalized guest experiences to ensure every visitor enjoys their stay and returns in the future.
The available position is for a Front Desk Agent, a critical role that serves as the first point of contact for guests upon their arrival at the property. This role is integral to maintaining the high standards of service expected from a AAA 4 Diamond property. The Front Desk Agent is responsible for welcoming guests warmly, managing check-in and check-out processes efficiently, and providing guests with relevant information about the hotel's amenities, such as dining options, entertainment, and room services. Accuracy in settling guest accounts and handling various forms of payment is also crucial to this position. Additionally, this role involves answering multi-line phone calls, addressing guest inquiries quickly and professionally, and ensuring all tasks related to the front desk operations contribute to the seamless functioning of the department. This position is ideal for an individual who enjoys interacting with guests, excels in customer service, and is comfortable in a fast-paced, dynamic environment where attention to detail is paramount. The role typically requires a high school diploma or GED and a preference for candidates with prior front desk and customer service experience, including familiarity with lodging management systems and handling financial transactions securely. Bilingual skills, particularly in Spanish, are highly desirable to better serve the diverse clientele. Overall, this position offers an excellent opportunity to join a prestigious property in the hospitality sector, grow professionally, and contribute to a memorable guest experience that upholds the brand's distinguished reputation.
The available position is for a Front Desk Agent, a critical role that serves as the first point of contact for guests upon their arrival at the property. This role is integral to maintaining the high standards of service expected from a AAA 4 Diamond property. The Front Desk Agent is responsible for welcoming guests warmly, managing check-in and check-out processes efficiently, and providing guests with relevant information about the hotel's amenities, such as dining options, entertainment, and room services. Accuracy in settling guest accounts and handling various forms of payment is also crucial to this position. Additionally, this role involves answering multi-line phone calls, addressing guest inquiries quickly and professionally, and ensuring all tasks related to the front desk operations contribute to the seamless functioning of the department. This position is ideal for an individual who enjoys interacting with guests, excels in customer service, and is comfortable in a fast-paced, dynamic environment where attention to detail is paramount. The role typically requires a high school diploma or GED and a preference for candidates with prior front desk and customer service experience, including familiarity with lodging management systems and handling financial transactions securely. Bilingual skills, particularly in Spanish, are highly desirable to better serve the diverse clientele. Overall, this position offers an excellent opportunity to join a prestigious property in the hospitality sector, grow professionally, and contribute to a memorable guest experience that upholds the brand's distinguished reputation.
Job Requirements
- High school diploma or GED preferred
- 1 -2 years’ front desk experience preferred
- 1 -2 years’ customer service experience preferred
- knowledge using keyboards, phones, and basic office equipment including a fax machine, copier, and printer is preferred
- lodging management system (LMS) experience preferred
- experience in handling cash, credit cards and traveler’s checks preferred
- bilingual (Spanish) preferred
Job Qualifications
- Bilingual (Spanish) preferred
- excellent customer service skills required
- knowledge using keyboards, phones, and basic office equipment including a fax machine, copier, and printer is preferred
- 1 -2 years’ front desk experience preferred
- 1 -2 years’ customer service experience preferred
- lodging management system (LMS) experience preferred
- experience in handling cash, credit cards and traveler’s checks preferred
- high school diploma or GED preferred
Job Duties
- Welcome guests to the property and provides AAA 4 Diamond service
- check guests in and out of the hotel
- settle guest’s accounts, bills, and collect correct methods of payments
- answer basic property questions and provide information regarding rooms, restaurants, and entertainment for the guests
- answer multi-line phone system for guests and provide assistance when necessary
- perform all duties deemed necessary for the success of the department
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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