Front Desk Clerk - Night Audit

Marriott International is a globally recognized leader in the hospitality industry, known for its commitment to excellence, innovation, and unparalleled guest experiences. The Irvine Marriott, located at 18000 Von Karman Ave in Irvine, California, is part of this esteemed portfolio of hotels. This full-service hotel blends modern comfort with welcoming service, providing guests with a memorable stay whether they are traveling for business or leisure. The Irvine Marriott is committed to creating a warm and inclusive environment for both guests and employees, valuing diversity, professional growth, and customer satisfaction. As a full-time, non-management position, this role offers an hourly wage of $30.15 and prefers candidates available for evening shifts, making it ideal for individuals seeking stable employment in a reputable hospitality brand with ample opportunities for career development.

The role within the Rooms & Guest Services Operations category demands a detail-oriented and customer-focused individual to manage front desk operations efficiently. The primary responsibilities include processing guest check-ins and reservations, assigning rooms, handling payments including cash, checks, and credit or debit cards, and managing guest check-outs, even during off-hours. The candidate will also be responsible for answering and processing guest inquiries, messages, and requests with professionalism and courtesy, ensuring guest needs are anticipated and met promptly.

Additionally, coordination with the Housekeeping Department is essential to maintain impeccable room conditions. The position requires providing guests and visitors with clear parking procedures and liaising with bell staff as needed. Equally important is the ability to offer guests information about the hotel services and local points of interest, enhancing the overall guest experience. Daily reporting duties include tracking arrivals and departures, preparing cashier reports, reconciling cash drawers, and ensuring the accuracy of financial transactions in compliance with company protocols.

Beyond operational tasks, this position emphasizes adherence to Marriott's policies and procedures, including safety and security standards, professional appearance, confidentiality, and quality assurance. Employees are expected to exhibit genuine hospitality by welcoming guests warmly, anticipating and fulfilling their service needs, assisting guests with disabilities, and maintaining positive interpersonal relationships within the team. Good communication skills, both in-person and over the phone, are crucial to maintain a professional atmosphere at the front desk.

Physical requirements include standing, sitting, or walking for extended periods, as well as the ability to move objects weighing up to 10 pounds. The role may include additional reasonable duties as assigned by supervisors, contributing to the smooth operation of the hotel environment. Marriott International prides itself on equal opportunity employment, encouraging applications from diverse backgrounds and adhering strictly to non-discrimination policies. Joining the Irvine Marriott means becoming part of a global family committed to hospitality excellence, where your work will contribute to delivering the promise of a "wonderful hotel experience, always."