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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $30.15
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
wellness programs
Job Description
Marriott International is a globally recognized leader in the hospitality industry, known for its commitment to excellence, innovation, and unparalleled guest experiences. The Irvine Marriott, located at 18000 Von Karman Ave in Irvine, California, is part of this esteemed portfolio of hotels. This full-service hotel blends modern comfort with welcoming service, providing guests with a memorable stay whether they are traveling for business or leisure. The Irvine Marriott is committed to creating a warm and inclusive environment for both guests and employees, valuing diversity, professional growth, and customer satisfaction. As a full-time, non-management position, this role offers an hourly wage... Show More
Job Requirements
- High school diploma or equivalent
- no prior related work experience required
- no supervisory experience required
- ability to work evening shifts
- willingness to stand or walk for extended periods
- ability to lift or move up to 10 pounds
- reliable and punctual
- ability to follow company policies and procedures
- strong customer service orientation
- effective communication skills
- legal authorization to work in the United States
Job Qualifications
- High school diploma or equivalent
- excellent communication skills
- customer service experience preferred
- ability to handle cash and financial transactions accurately
- proficiency with reservation and cashier systems
- ability to anticipate guest needs
- strong interpersonal skills
- capacity to work collaboratively in a team
- English fluency
- attention to detail
- basic math skills
- professionalism in appearance and conduct
Job Duties
- Process guest check-ins and reservations
- assign rooms and issue room keys
- handle all types of payments including cash, checks, and credit or debit cards
- process guest check-outs and disputed charges
- answer and process guest calls, messages, and requests
- coordinate with Housekeeping to ensure rooms are in perfect condition
- communicate parking procedures to guests and coordinate with bell staff
- provide directions and local information to guests
- prepare and verify daily reports on arrivals and departures
- complete cashier and closing reports
- collect personal and traveler’s checks
- compute cash drawer at start and end of shifts
- balance and deliver receipts according to accounting specifications
- comply with all company safety and security policies
- report accidents, injuries, and unsafe working conditions
- maintain professional appearance and confidentiality
- greet and anticipate guest service needs
- assist guests with disabilities
- use clear and professional communication
- maintain positive working relationships
- follow quality assurance standards
- stand, sit, or walk for prolonged periods
- lift or move objects up to 10 pounds
- perform other reasonable duties as assigned
Job Criteria
Experience
No experience required
Job Location
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