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Front Desk Clerk - Luxor

Job Overview

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Compensation

Hourly
Range $21.94 - $1.00
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Work Schedule

Flexible
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Benefits

wellness incentive programs
Company Discounts
Free Meals
Free parking
health benefits
Income protection benefits
Professional Development

Job Description

MGM Resorts International is a global leader in the hospitality and entertainment industry, renowned for delivering exceptional guest experiences through its iconic resorts and casinos. Based in Las Vegas, Nevada, MGM Resorts is home to some of the world's most famous properties, including The Luxor, Bellagio, MGM Grand, and Mandalay Bay. The company is committed to creating memorable moments by blending luxury accommodations, outstanding customer service, and a vibrant atmosphere that showcases the excitement and glamour of Las Vegas. As a pioneer in the resort industry, MGM Resorts International emphasizes diversity, inclusivity, and innovation, making it a dynamic and exciting place to work for individuals passionate about hospitality and entertainment.

Working at MGM Resorts means being part of a team that strives to exceed guest expectations through a culture built on integrity, teamwork, and continuous learning. The company values employees who bring enthusiasm, creativity, and dedication to their roles, contributing to the overall guest experience that sets MGM Resorts apart in the competitive market.

The role of Front Desk Clerk at The Luxor, one of MGM Resorts' flagship properties, serves as the vital first point of contact for guests. This position requires a warm and professional approach to welcoming guests, anticipating their needs, and providing personalized service throughout their stay. The Front Desk Clerk plays an essential role in ensuring smooth check-ins and check-outs, managing reservations, and addressing guest inquiries and concerns efficiently.

Starting at a competitive hourly rate of $21.94, the Front Desk Clerk position is a fantastic opportunity for individuals interested in launching or advancing their careers in hotel guest services. The role demands strong communication skills, attention to detail, and the ability to handle multiple tasks in a fast-paced environment. Collaborating closely with other departments such as Housekeeping ensures guests' requests and expectations are met seamlessly.

Additionally, the Front Desk Clerk promotes M life rewards program enrollment, helping guests enjoy added benefits and enhancing their overall satisfaction. Key responsibilities also include managing financial transactions accurately, ensuring guest security and privacy, and maintaining a positive atmosphere that reflects MGM Resorts' high standards.

This position involves working varied shifts, including weekends and holidays, which provides flexibility for candidates who may be balancing personal commitments. MGM Resorts also supports the professional growth of its employees through development programs, networking opportunities, and volunteering activities, fostering both personal and career advancement.

Overall, becoming a Front Desk Clerk at The Luxor means joining a prestigious brand that values guest service excellence and employee engagement. It offers a pathway into the vibrant world of hospitality with the backing of an industry leader dedicated to creating mesmerizing experiences for every guest who walks through its doors.

Job Requirements

  • High school diploma, GED or equivalent required
  • Must be 18 plus years old required
  • Ability to work varied shifts including weekends and holidays required

Job Qualifications

  • High school diploma, GED or equivalent
  • Excellent communication and customer service skills
  • Ability to multitask and remain calm under pressure
  • Experience in hospitality or customer service preferred
  • Basic computer and cash handling skills
  • Ability to work varied shifts including weekends and holidays

Job Duties

  • Welcome guests to the property and MGM Resorts family by providing memorable service, anticipating guest needs and responding to and resolving guest complaints in alignment with SHOW Service Basics
  • Deliver a seamless and professional experience managing early and late arrivals, departures, walk-ins and all other tasks associated with guest room check-ins and check-outs
  • Enhance guest experience through offering upgraded accommodations where available and promoting M life enrollment and benefits
  • Partner with Housekeeping and other departments to meet guest expectations and special requests
  • Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and balance all cash and cash equivalent transactions using property procedures
  • Control and issue keys while promoting security, privacy, and confidentiality of all guests
  • Provide a relaxing and hassle-free experience from start to finish

Job Criteria

Experience

No experience required


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