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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short term disability
long term disability
401k plan
Tuition Assistance
discounted room rates
Training and Development
Career advancement opportunities
Job Description
Concord Hospitality is a renowned hotel management company recognized for its dedication to providing exceptional hospitality experiences and fostering a positive work environment for its employees. With a strong commitment to quality, integrity, community, profitability, and fun, Concord Hospitality has cultivated a vibrant company culture where every associate is valued and respected. The company manages a portfolio of properties, creating memorable stays for guests by focusing on superior guest service and operational excellence.
At Concord Hospitality, working at the front desk is a pivotal role that places you at the heart of the hotel’s operations and guest interactions. T... Show More
At Concord Hospitality, working at the front desk is a pivotal role that places you at the heart of the hotel’s operations and guest interactions. T... Show More
Job Requirements
- high school diploma or equivalent
- prior experience in customer service or hospitality preferred
- ability to communicate clearly and effectively
- ability to work flexible hours including weekends and holidays
- strong attention to detail
- capable of handling cash transactions accurately
- ability to maintain guest privacy and confidentiality
- commitment to providing excellent customer service
Job Qualifications
- high school diploma or equivalent
- previous experience in hospitality or customer service preferred
- excellent communication and interpersonal skills
- ability to handle multiple tasks efficiently
- strong problem-solving and conflict resolution skills
- proficiency with front desk or hotel management software is a plus
- friendly and professional demeanor
- ability to work in a fast-paced environment
Job Duties
- assist guests efficiently, courteously and professionally at all times
- maintain a high level of service and hospitality
- promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
- post guest charges, collect payments and follow all cash handling procedures
- handle guest mail and messages with respect to privacy and professionalism
- be knowledgeable of the hotel brand and various programs
- communicate effectively with various departments and management on guest comments and concerns
- respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
- have full knowledge of hotel safety and emergency procedures
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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