Front Desk Clerk - Guest Service Agent

Columbus, OH, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Exact $15.00

Benefits

Competitive wages

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

short-term and long-term disability options

401K options

Tuition Assistance

discounted room rates at Concord managed hotels

Training and development opportunities

Career advancement opportunities

Job Description

Concord Hospitality is a renowned company within the hospitality industry, known for its dedication to quality service, integrity, community involvement, profitability, and creating a fun work environment. As a leader in hotel management, Concord Hospitality operates a variety of hotels where the guest experience is always a top priority. The company fosters a strong culture that values every associate, encouraging professional development and career advancement. At Concord, associates are not just employees; they are respected members of a work family where their talents and contributions are acknowledged and rewarded.

The role of Front Desk & Guest Care at Concor... Show More

Job Requirements

high school diploma or equivalent
previous experience in customer service or hospitality preferred
ability to work flexible shifts including weekends and holidays
excellent interpersonal and communication skills
ability to maintain professionalism and confidentiality
knowledge of basic computer applications
strong attention to detail
ability to work well in a team environment

Job Qualifications

high school diploma or equivalent
previous experience in customer service or hospitality preferred
strong communication and interpersonal skills
ability to handle multiple tasks efficiently
knowledge of reservation and front desk software is a plus
ability to remain calm and professional under pressure
good problem-solving skills

Job Duties

assisting guests efficiently, courteously and professionally at all times
maintain a high level of service and hospitality
promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
post guest charges, collect payments and follow all cash handling procedures as required by Concord
handle guest mail and messages with respect to privacy and professionalism
be knowledgeable of the hotel brand and various programs such as travel programs and special offers
be a great communicator to various departments and management on guest comments and concerns
respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
have full knowledge of hotel safety and emergency procedures

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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