Front Desk Clerk - Full Time

Las Vegas, NV, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Vision Insurance

recognition programs

Travel Discounts

Paid vacation

paid sick days

Employee assistance program

401(k) with Company Match

Tuition Reimbursement

Employee Stock Purchase Program

Learning and advancement opportunities

Job Description

Located in the heart of the vibrant Las Vegas Strip, Hilton Grand Vacations offers a premier resort experience with 829 beautifully appointed rooms designed to provide unparalleled comfort and relaxation for owners and guests alike. This renowned resort is a sanctuary where guests can unwind after a day immersed in the lively entertainment and attractions of Las Vegas. Complementing the exhilarating surroundings, the property boasts luxurious amenities including a rooftop pool, a state-of-the-art fitness center, and a full-service spa, all aimed at enhancing the guest experience and ensuring their stay is nothing short of exceptional. Hilton Grand Vacations is committed to delivering outstanding hospitality and creating memorable moments for everyone who walks through its doors.

As part of the Hilton Grand Vacations team, the Front Desk Clerk plays a critical role in shaping the guest experience from the moment of arrival to departure. This position is essential for welcoming guests and owners, managing check-in and check-out processes efficiently, and ensuring all interactions are positive and memorable. The role involves handling payments, generating folios, and coordinating with housekeeping and maintenance departments to address any guest needs promptly. Additionally, the Front Desk Clerk is responsible for maintaining the front desk area, preparing arrival packets, managing phone calls, and performing other duties as assigned. This dynamic role requires individuals who are organized, friendly, and capable of multitasking in a fast-paced environment. The position offers an exciting opportunity to grow within the hospitality industry, supported by a company that values employee development, recognition, and advancement. Hilton Grand Vacations fosters a diverse and inclusive workplace, encouraging individuals to bring their unique talents and perspectives to the team. With competitive benefits starting from day one, including health coverage, paid time off, and educational opportunities, this is an excellent chance for anyone looking to advance their career in resort hospitality while enjoying the excitement of Las Vegas.

Job Requirements

Proficient English language
Ability to multi-task responsibilities and prioritize duties to meet organizational deadlines and demands
6 months customer service experience
Open and flexible availability, including weekends and holidays

Job Qualifications

Proficient English language
Ability to multi-task responsibilities and prioritize duties to meet organizational deadlines and demands
6 months customer service experience
Open and flexible availability, including weekends and holidays
Preferred but not required: front desk/guest services agent experience
Preferred but not required: credit card transactions knowledge
Preferred but not required: resort hospitality or related industry experience

Job Duties

Greets guests and owners on arrival
Check in/out guests
Generates folio and collects payments
Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel
Prepares and consistently restocks the front desk with supplies including preparing arrival packets and area information
Answering phones and directing calls
Other duties as assigned