Front Desk Clerk FT

Concord Hospitality is a reputable hospitality company dedicated to delivering exceptional guest experiences through its high standards of service and professionalism. Recognized for its strong company culture and commitment to valuing every team member, Concord Hospitality is an ideal workplace for those passionate about serving others and making a positive impact in a dynamic hotel environment. The company fosters an inclusive culture grounded on its five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. These guiding principles shape the workplace atmosphere and inspire employees to provide exemplary hospitality to all guests. At Concord Hospitality, employees enjoy a supportive environment where their contributions are acknowledged and their professional development is encouraged through robust training and career advancement opportunities.

The Front Desk & Guest Care position at Concord Hospitality is a pivotal role that places the employee at the very center of the hotel's operations. The individual in this role serves as the primary point of interaction between guests and the hotel, ensuring every guest feels welcomed, respected, and well taken care of. This full-time position offers a pay rate of $17 per hour and includes the opportunity to participate in a comprehensive benefits package for eligible employees.

As a Front Desk Clerk or Guest Services Clerk, the successful candidate will be entrusted with numerous responsibilities vital to the overall guest experience. This role requires a proactive, responsive, and caring individual who thrives in engaging with others and maintains a high level of responsibility. The duties include assisting guests courteously and professionally, managing guest requests and concerns with promptness and effectiveness, and upholding rigorous hospitality and service standards throughout every interaction.

In this role, the employee will also handle critical administrative functions such as posting guest charges, processing payments in strict adherence to cash handling procedures, and managing guest mail and messages with confidentiality and professionalism. The employee is expected to be well-versed in the hotel’s brand, current travel and special offers, and capable of communicating effectively with different departments and management to relay guest feedback and concerns.

The position also involves being the first line of response to incoming calls, lobby visitors, and team member requests for front desk assistance. Familiarity with hotel safety and emergency protocols is essential to ensure guest and staff security. The role is ideal for individuals with strong interpersonal skills, a passion for hospitality, and a dedication to enhancing the guest experience at every opportunity.

Concord Hospitality's commitment to its associates is evident through an inclusive benefits package that includes medical, dental, vision insurance, life insurance, short-term and long-term disability options, 401K plans, tuition assistance, discounted room rates at Concord managed hotels, and various training and development programs. Associates appreciate the company’s Associate First policy which fosters respect, recognition, and personal growth.

Working at Concord Hospitality means being part of a team that not only values hard work and excellence but also believes in having fun and creating a supportive environment. The company regularly organizes engaging activities to maintain a vibrant workplace culture. As an equal opportunity employer that supports diversity and a drug-free environment, Concord Hospitality offers a stable and rewarding career path for individuals seeking to contribute to an exceptional hospitality team and grow with them over time.