Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $1.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
Employee assistance program
Job Description
Caesars Entertainment is a globally recognized leader in the hospitality and entertainment industry, well-known for providing world-class experiences at its luxury resorts and casinos. With a strong presence in the hotel and gaming sector, Caesars combines exceptional customer service with innovative amenities to create memorable stays for guests. The company is committed to diversity, equity, and inclusion, delivering family-style service that embraces their core values and mission to enhance the customer experience. Caesars Entertainment is dedicated to maintaining a safe and welcoming environment for both guests and employees, fostering a culture of respect and excellence.\n\nThis particular role is a vital... Show More
Job Requirements
- High school diploma or equivalent
- excellent communication skills with the ability to read, write and communicate verbally in English
- ability to perform above average mathematical skills
- proficiency in typing at 35 words per minute
- proficient PC skills including Word and Excel
- ability to understand and comply with all company and departmental rules, regulations, policies and procedures
- ability to establish and maintain effective working relationships with staff and guests
- schedule flexibility including availability to work days off, nights, weekends, holidays, and overtime as needed
Job Qualifications
- Excellent communication skills with the ability to read, write and communicate verbally in English
- ability to perform above average mathematical skills
- type 35 wpm
- PC skills, including Word and Excel
- ability to understand and comply with all company and departmental rules, regulations, policies and procedures
- ability to establish and maintain effective working relationships with staff and Guests
- High School diploma or equivalent
Job Duties
- Runs referral/denial reports
- leaves messages at appropriate rooms
- distributes a list of the rooms with outstanding balances to the Manager on Duty (MOD)
- answers incoming calls within three rings and performs callbacks
- responsible for Non-Zero reports
- applies guest charges or comps to reservations and follows up with hosts to ensure guest services
- responsible for mail and fax distribution to the department
- responsible for the completion of all applicable credit card authorizations
- adhere to Payment Card Industry Data Security Standards (PCI Compliance)
- handles all billing disputes for the guest, businesses, account tracking, posting credit cards and credit card refunds
- works with sales and group sales to make sure all billing inquiries are handled
- acts as a role model to other team members and always presents oneself as a credit to THE ROW and encourages others to do the same
- exemplify our core values, family style service, our mission and vision
- exemplify our DEI (diversity, equity, inclusion) culture
- performs other job-related duties as assigned
Job Location
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