Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401k
Tuition Assistance
discounted room rates
Training and Development
Career advancement opportunities
Job Description
Concord Hospitality is a renowned hotel management company dedicated to offering exceptional hospitality experiences to guests across its managed properties. With a firm commitment to quality, integrity, community, profitability, and fun, Concord strives to create a work culture that values and respects every associate. Known for its welcoming environment, the company emphasizes associate growth, development, and engagement through various initiatives like training programs, career advancement opportunities, and fun activities on property. As a respected player in the hotel industry, Concord Hospitality has built its reputation on providing not only superior guest service but also a supportive workplace that upholds an Associate First policy.
The Front Desk & Guest Care role at Concord Hospitality is pivotal in shaping a memorable guest experience. Positioned at the hub of the hotel, front desk associates serve as the face of the property, ensuring every guest interaction is handled with professionalism, warmth, and efficiency. This role requires individuals who are proactive, responsive, and genuinely passionate about hospitality. The Front Desk Clerk or Guest Services Clerk is responsible for delivering outstanding hospitality by assisting guests courteously, maintaining high service levels, and addressing guest concerns promptly. Beyond check-ins and check-outs, the role entails handling guest payments, managing communications with discretion, and coordinating with various hotel departments to keep operations seamless.
Concord Hospitality fosters a dynamic company culture characterized by respect, teamwork, and a focus on associate well-being. Employees enjoy competitive wages and comprehensive benefits that include medical, dental, and vision plans, life insurance, disability options, 401K plans, tuition assistance, and discounted stays at Concord hotels. The organization is proud of its commitment to equal employment opportunities and maintaining a drug-free workplace. For individuals seeking a growth-oriented position within a supportive and engaging team environment, this Front Desk & Guest Care position is an excellent opportunity to leverage their hospitality skills while experiencing personal and professional development within a respected hospitality company.
The Front Desk & Guest Care role at Concord Hospitality is pivotal in shaping a memorable guest experience. Positioned at the hub of the hotel, front desk associates serve as the face of the property, ensuring every guest interaction is handled with professionalism, warmth, and efficiency. This role requires individuals who are proactive, responsive, and genuinely passionate about hospitality. The Front Desk Clerk or Guest Services Clerk is responsible for delivering outstanding hospitality by assisting guests courteously, maintaining high service levels, and addressing guest concerns promptly. Beyond check-ins and check-outs, the role entails handling guest payments, managing communications with discretion, and coordinating with various hotel departments to keep operations seamless.
Concord Hospitality fosters a dynamic company culture characterized by respect, teamwork, and a focus on associate well-being. Employees enjoy competitive wages and comprehensive benefits that include medical, dental, and vision plans, life insurance, disability options, 401K plans, tuition assistance, and discounted stays at Concord hotels. The organization is proud of its commitment to equal employment opportunities and maintaining a drug-free workplace. For individuals seeking a growth-oriented position within a supportive and engaging team environment, this Front Desk & Guest Care position is an excellent opportunity to leverage their hospitality skills while experiencing personal and professional development within a respected hospitality company.
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Ability to communicate effectively
- Ability to handle cash and follow cash handling procedures
- Ability to work flexible hours including weekends and holidays
- Ability to remain calm and professional in stressful situations
- Legal authorization to work in the country
Job Qualifications
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Strong communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Proficiency with basic computer applications and hotel management software
- Positive attitude and a passion for guest service
- Ability to maintain professionalism under pressure
Job Duties
- Assist guests efficiently, courteously and professionally at all times
- Maintain a high level of service and hospitality
- Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
- Post guest charges, collect payments and follow all cash handling procedures
- Handle guest mail and messages with respect to privacy and professionalism
- Be knowledgeable of the hotel brand and various programs such as travel programs and special offers
- Communicate effectively with various departments and management on guest comments and concerns
- Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
- Have full knowledge of hotel safety and emergency procedures
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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