Front Desk Clerk at the award winning Residence Inn Jacksonville Mayo Clinic Area $16/hour

Concord Hospitality is a renowned company in the hospitality industry, known for its commitment to quality service and creating exceptional guest experiences. With a portfolio of well-operated hotels, Concord Hospitality takes pride in fostering a positive workplace culture founded on five core values: Quality, Integrity, Community, Profitability, and Fun. These cornerstones guide every interaction and have helped the company build a reputation for excellence and associate satisfaction. The company not only values its guests but also its employees, emphasizing a work environment where every associate is respected, supported, and given opportunities for growth and development.

This unique philosophy is visible in their Associate First policy, which underscores their dedication to caring for and investing in their team members. Associates at Concord enjoy a work culture that encourages innovation, collaboration, and recognition. The company strongly believes in providing comprehensive benefits, competitive wages, and a variety of programs designed to support both personal and professional advancement. Employees benefit from engaging activities and initiatives aimed at team building and maintaining a sense of community, all while being part of a company that genuinely cares about their well-being.

The role of Front Desk & Guest Care at Concord Hospitality is integral to ensuring each guest receives outstanding hospitality from the moment they step into the hotel until their departure. This position requires individuals who are proactive, responsive, and genuinely passionate about serving others. At the front desk, you are at the heart of the hotel’s operations, interacting with guests continually and setting the tone for their entire stay. The position demands a winning personality, high responsibility, and excellent communication skills to ensure all guest needs are met promptly and effectively.

As a Front Desk Clerk or Guest Services Clerk, you will be the first point of contact for guests, representing the hotel brand and upholding its high standards of service. Your responsibilities will include assisting guests courteously and professionally, handling guest concerns efficiently to ensure satisfaction, and maintaining accurate records of guest charges and payments while adhering to established cash handling procedures. You will also manage guest communications, from mail and messages to incoming calls, with the utmost professionalism and discretion.

This role not only involves delivering exceptional customer service but also collaborating closely with other hotel departments and management to relay guest feedback and ensure a seamless guest experience. Knowledge of the hotel’s safety and emergency protocols is essential, and you may occasionally assist guests by driving the hotel shuttle.

Concord Hospitality offers this role on a full-time basis with a starting hourly rate of $16 plus a perfect attendance bonus of $100 per month for full-time employees. Full-time associates are eligible for a comprehensive benefits package that includes medical, dental, and vision plans, life insurance, short-term and long-term disability options, 401(k) savings plan, tuition assistance, discounted room rates at Concord managed hotels, and diverse opportunities for training and career advancement. If you are passionate about hospitality and are looking for a company that values you and encourages career growth, this role at Concord Hospitality could be the perfect fit.