Front Desk Clerk - Aria

Las Vegas, NV, USA|Onsite

Job Overview

Employment Type

Hourly

Compensation

Type:

Hourly

Rate:

Range $19.00 - $1.00

Work Schedule

Flexible

Weekend Shifts

Benefits

wellness incentive programs

Access to company hotel food and beverage retail and entertainment discounts

Discounts with company partners on travel electronics online shopping and more

free meals in employee dining room

Free parking on and off-shift

Health and Income Protection benefits for eligible employees

professional and personal development programs and networking opportunities

Job Description

MGM Resorts International, headquartered in Las Vegas, Nevada, is a globally renowned leader in the hospitality and entertainment industry. Known for its iconic resorts and casinos, MGM Resorts delivers extraordinary experiences through its diverse portfolio of properties, including Aria Resort & Casino, where this opportunity is based. Committed to innovation, quality service, and guest satisfaction, MGM Resorts offers a vibrant and inclusive workplace where employees are integral to creating memorable experiences for millions of visitors each year.

Working with MGM Resorts International means joining a dynamic team that thrives on excitement, diversity, and excellence. The company fosters a culture of c... Show More

Job Requirements

high school diploma, ged or equivalent
1+ years of experience in face to face guest service
ability to work varied shifts including weekends and holidays
strong customer service orientation
cash handling experience
excellent communication skills
teamwork and collaboration skills

Job Qualifications

high school diploma, ged or equivalent
1+ years of prior relevant experience as a front desk clerk or concierge preferred
1+ years of experience in face to face guest service
excellent communication and interpersonal skills
ability to work varied shifts including weekends and holidays
proficiency with property management systems and basic computer skills

Job Duties

welcome guests to the property and the mgm resorts family by providing memorable service, anticipating guest needs and responding to and resolving any guest complaints in alignment with s.h.o.w. service basics
deliver a seamless and professional experience managing early and late property arrivals/departures and walk-ins and all other tasks associated with guest room check-ins and check-outs
enhance guest experience through offering upgraded accommodations where available in accordance with authorized programs and processes and promoting m life enrollment and benefits to our guests
partner with housekeeping and other related departments to meet guest expectations and special requests
ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
control and issue keys while promoting security, privacy, and confidentiality of all guests while providing a relaxing and hassle-free experience from start to finish

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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