Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $16.00
Benefits
Dental Insurance
Health Insurance
Paid Time Off
Vision Insurance
Job Description
Our hotel is a premier hospitality establishment dedicated to providing exceptional service and a welcoming atmosphere for all guests. We pride ourselves on combining comfort, convenience, and a touch of luxury to create memorable experiences for travelers from around the world. As a well-established hotel located in a vibrant area, we cater to a mix of business and leisure guests, offering a wide range of amenities and personalized services that make every stay unique and enjoyable. Our commitment to excellence is evident in every aspect of our operations, from customer service to facility maintenance, ensuring our guests feel valued and... Show More
Job Requirements
- High school diploma or equivalent
- Proven experience in customer service or hospitality industry
- Ability to handle cash and basic payment processing
- Proficiency in using reservation and hotel management software
- Excellent interpersonal and communication skills
- Ability to work full-time including second shift hours
- Attention to detail and problem-solving skills
Job Qualifications
- Work experience as a hotel front desk agent, receptionist or similar role
- Understanding of how travel planning websites operate such as Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
Job Duties
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information including contact details and exact dates of their stay
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients complaints in a timely and professional manner
- Liaise with housekeeping staff to ensure rooms are clean, tidy and fully-furnished
- Confirm group reservations and arrange personalized services for VIP customers and event attendees
- Up-sell additional facilities and services when appropriate
- Maintain updated records of bookings and payments
Job Location
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