Front Desk Clerk

The Woodlands, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

flexible scheduling

Professional development opportunities

Employee wellness programs

Job Description

The hiring organization is a healthcare facility focused on providing high-quality patient care and efficient administrative services. This institution operates in a professional and compassionate manner, aiming to create a welcoming and supportive environment for all patients and staff. The facility emphasizes adherence to health regulations, safety protocols, and continuous performance improvement to ensure an optimal healthcare experience. As a Full-Time or PRN (as needed) position, the Front Desk Clerk is a vital member of the Administration department, directly reporting to the Front Desk Manager. The role requires weekend availability, night-shift work from 7 PM to 7 AM, and holiday... Show More

Job Requirements

High school diploma or equivalent
1-3 years of office experience in a health care setting preferred
Previous customer service experience preferred
Must be able to effectively communicate with customers both in person and over the telephone
Must have understanding of basic medical terminology
Ability to read and comprehend simple instructions, short correspondence, and memos
Ability to write simple correspondence
Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's
Basic computer skills
BLS certification

Job Qualifications

High school diploma or equivalent
1-3 years office experience in a health care setting preferred
Previous customer service experience preferred
Must be able to effectively communicate with customers both in person and over the telephone
Must have understanding of basic medical terminology
Ability to read and comprehend simple instructions, short correspondence, and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations
Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's
Ability to perform operations using units of American money and weight measurement, volume, and distance
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Basic computer skills
BLS certification

Job Duties

Stand and greet all patients as they arrive in a friendly, courteous, and professional manner
Demonstrate and maintain a working knowledge of customer service principles and departmental expectations regarding customer service
Routinely check and respond to work e-mail
Document in the computer system all necessary demographic, insurance, and financial information
Maintain patient charts including creating new files, scanning files into the computer system, filing, shifting, and breaking down charts
Responsible for photocopying records and documents for billing purposes
Perform clerical duties including mail delivery, faxing, copying, and scanning
Responsible for answering, screening, and directing incoming phone calls
Collect co-payments or other applicable financial payments
Perform exit interviews with all patients
Facilitate daily deposits and perform cash reconciliations
Maintain daily financial log including documenting patient financial class, amount owed, amount collected, and scanning completion
Maintain daily patient log including documenting chief complaint, time and date of entry, time and date of exit, services rendered, and discharge/transfer information
Document patient volumes for the previous day
Maintain and compile reports and informational packets for distribution
Perform any job related to the registration process
Schedule follow-up appointments for ED patients with hospital clinic
Perform other duties as assigned

Job Location

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please contact the employer.

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