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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $15.00 - $17.00
Work Schedule
Fixed Shifts
Benefits
Medical
Dental
Vision
Life insurance
critical and accident insurance
Paid Time Off
hotel discounts
Job Description
Indus Hotels is a well-established hotel brand known for its commitment to exceptional hospitality and guest satisfaction. As a key player in the hospitality industry, Indus Hotels focuses on providing comfortable accommodations, outstanding service, and memorable experiences for both leisure and business travelers. The company prides itself on maintaining high standards of cleanliness, safety, and professionalism across all its properties. With a growing footprint, Indus Hotels offers a supportive and dynamic work environment that values teamwork, innovation, and career growth.
We are currently seeking a dedicated and customer-focused 2nd Shift Front Desk Agent to join our team, primarily wor... Show More
We are currently seeking a dedicated and customer-focused 2nd Shift Front Desk Agent to join our team, primarily wor... Show More
Job Requirements
- Customer service experience
- Hotel front desk experience preferred
- Excellent interpersonal and communication skills
- Proficiency in English language
- Ability to remain professional under all circumstances
- Ability to solve routine problems
- Willingness to learn and adapt
- Availability to work 2nd shift primarily from 3pm to 11pm
- Flexibility to work additional shifts
- Ability to work full-time
- Commitment to wearing uniform
- Compliance with hotel and brand standards
- Ability to handle cash accurately
- Knowledge of PMS system
- Ability to maintain cleanliness and organization
Job Qualifications
- Customer services experience
- Hotel front desk experience preferred
- Excellent interpersonal and communication skills
- Proficiency in English language
- Ability to understand business letters, memos, customer interaction, presentations, demonstrations, employee direction, audits
- Ability to remain professional at all times
- Courteous and respectful to all guests and associates under all circumstances
- Work habits that meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance
- Adaptability to changes in work area and hotel procedures
- Willingness to learn new skills and improve existing ones
- Ability to solve routine problems on the job
- Willingness to ask for help when needed
Job Duties
- Assist in maximization of revenue goals through upselling and downselling according to occupancy, rates and competitors
- Efficiently coordinate daily arrivals and departures including special requests
- Follow hotel’s cash handling procedures
- Keep front office neat and organized and communicate daily activities to appropriate departments
- Seek feedback from guests to ensure the highest level of satisfaction and resolve problem situations through management aid to exceed guest expectations
- Respond to and direct emergency situations and security issues to management immediately
- Report to supervisor any health, safety, or hazard issues
- Ensure that health and safety standards are maintained with the front desk both employee and guest perspective
- Ensure safety and well-being of guests and co-workers by having a working knowledge of crisis and emergency procedures
- Responsible for all operations of the front desk including shift reports, cash drops, call around and other functions
- Attend meetings and training as requested
- Responsible for proper key control
- Must wear uniform
- Must comply with hotel and brand standards
- Ensure compliance of all company policies and procedures
- Work closely with the sales team and capitalize on all revenue
- Have good understanding of PMS system
- Be willing to work any shift and fill in when other associates are not able to work
- Continue working until the next shift arrives
- Send a daily end of shift activity to Supervisor and copy to General Manager
- Must embrace the Mission, Values and Vision of Indus
- Maintain personal cleanliness
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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