Front Desk Clerk- 2nd Shift

Indus Hotels is a well-established hotel brand known for its commitment to exceptional hospitality and guest satisfaction. As a key player in the hospitality industry, Indus Hotels focuses on providing comfortable accommodations, outstanding service, and memorable experiences for both leisure and business travelers. The company prides itself on maintaining high standards of cleanliness, safety, and professionalism across all its properties. With a growing footprint, Indus Hotels offers a supportive and dynamic work environment that values teamwork, innovation, and career growth.

We are currently seeking a dedicated and customer-focused 2nd Shift Front Desk Agent to join our team, primarily working from 3pm to 11pm. This full-time position offers an hourly wage ranging from $15 to $17 and comes complete with an attractive benefits package. Benefits begin 30 days after employment and include medical, dental, vision, life insurance, critical and accident insurance, paid time off (PTO), and hotel discounts.

The Front Desk Agent plays a crucial role in shaping the guest experience by serving as the first point of contact for hotel visitors. This position involves greeting guests warmly, managing check-in and check-out processes, answering telephone inquiries, and performing various front office operations. The agent supports the Front Office Supervisor by efficiently coordinating daily arrivals, departures, and special requests, while implementing the hotel’s cash handling procedures with accuracy and integrity. Moreover, the role demands maintaining an organized and neat front office area and ensuring timely communication of daily activities to relevant departments to guarantee smooth operations.

Providing exceptional guest service is paramount, requiring the agent to solicit feedback actively, resolve any complaints or issues promptly, and facilitate a safe environment by adhering to all health, safety, and emergency procedures. The ability to respond appropriately to emergency situations and security concerns is essential, as is reporting any hazards to management without delay.

This position fulfills critical operational responsibilities including cash drops, shift reports, call around duties, and key control management. The Front Desk Agent is expected to embody the company’s mission, values, and vision, demonstrating professionalism at all times while wearing the prescribed uniform and complying with all hotel and brand standards. Flexibility to work any shift and cover for associates when necessary is required, alongside a commitment to working through the entire shift until relieved by the next team member.

Strong knowledge of Property Management Systems (PMS) and effective collaboration with the sales team to maximize revenue through upselling and downselling is important for success in this role. The ideal candidate will have prior customer service or hotel front desk experience, excellent interpersonal and communication skills, and the ability to convey information clearly in English for business correspondence and interactions.

Working at Indus Hotels means being part of a team that prioritizes customer satisfaction and creates positive, engaging experiences for guests and colleagues alike. The company encourages continuous learning, adaptability to change, and a proactive approach to problem-solving. Applicants ready to embrace a rewarding hospitality career are invited to apply and contribute to the ongoing success of Indus Hotels.