Front Desk Clerk

JW Marriott Chicago is part of Marriott International's luxury portfolio, featuring more than 100 distinctive properties worldwide. Located at 151 W Adams St in the heart of Chicago, Illinois, this luxury hotel embodies the tradition of exceptional hospitality combined with modern sophistication. Known for its commitment to an outstanding guest experience, JW Marriott empowers its associates to thrive in an environment that values diversity, innovation, and genuine care. The hotel offers a unique workplace culture that encourages professional growth, holistic well-being, and camaraderie among a diverse group of co-workers.

The Front Desk Agent role at JW Marriott Chicago plays a critical part in maintaining the hotel's reputation for wonderful hospitality. This full-time, non-management position offers a competitive hourly rate of approximately $26.69 to $27.44 with flexible scheduling preferred. The role requires a keen ability to provide seamless guest service, including processing check-ins and check-outs, handling various payment types, and managing guest requests with professionalism and warmth. Candidates with luxury hotel experience and previous customer service experience are preferred, illustrating the hotel's dedication to maintaining a high service standard.

As a Front Desk Agent, you will be the primary point of contact for guests, guiding them with welcoming interactions and assisting with inquiries about the property and surrounding areas. Coordination with housekeeping ensures rooms are ready and available for arrival, while communication with bell and valet staff ensures guests receive efficient parking assistance. Handling daily operational tasks such as generating reports, balancing financial transactions, and adhering to safety and security protocols will also be part of your responsibilities.

This role is integral to the guest experience, requiring excellent communication skills, a professional appearance, and the ability to manage physically demanding tasks such as standing, walking, and lifting moderately weighted objects. JW Marriott prioritizes creating a supportive environment where associates can deliver exceptional service while pursuing their career goals. Benefits and opportunities for recognition and development are offered to encourage growth and satisfaction within the company.

Joining JW Marriott means becoming part of a global team dedicated to the legacy of J. Willard Marriott. Here, you can do your best work, embrace your purpose, belong to a supportive community, and become the best version of yourself. The hotel’s dedication to associate well-being directly translates into delivering the iconic JW Treatment, ensuring every guest receives thoughtful and heartfelt service unique to the Marriott brand.