Front Desk Clerk

Home2 Suites and Tru by Hilton in Grove City, Ohio, are part of the renowned Hilton brand, known globally for its commitment to excellence in hospitality. These two thriving hotel brands cater to a variety of travelers, offering comfortable accommodations designed to meet the needs of both business and leisure guests. Home2 Suites is known for its spacious, modern suites with amenities that provide a home-like environment, while Tru by Hilton offers a vibrant and energetic atmosphere with a focus on value and convenience. Together, these establishments provide guests with top-tier service backed by Hilton’s trusted standards.

The Front Desk Clerk position at Home2 Suites/Tru by Hilton in Grove City is a full-time role with a competitive hourly wage of $16.00. This position is essential in providing an exceptional guest experience and supporting the seamless operation of the hotel's front office. The clerk acts as the first point of contact for guests, greeting them warmly and assisting with their reservations, check-ins, and check-outs. The role requires managing front desk transactions accurately, addressing guest inquiries and concerns promptly, and maintaining the front desk's appearance to ensure a welcoming environment.

In addition to customer service responsibilities, the Front Desk Clerk is tasked with maximizing revenue opportunities through upselling and rate management. They must follow stringent cash-handling procedures and maintain proper key control, contributing to the overall security and financial integrity of the hotel. Coordination with the sales team to identify potential revenue enhancements is also part of this role, making it crucial for the clerk to be proactive and attentive to detail.

This role demands excellent communication skills, professionalism, and the ability to work effectively within a team. Flexibility in scheduling and the willingness to work various shifts are important to meet the hotel's operational needs. The clerk will utilize the property management system (PMS) to manage bookings and guest information efficiently. They are also expected to participate in meetings and training sessions to stay updated on brand standards and hotel policies.

Employment with Home2 Suites/Tru by Hilton offers comprehensive benefits starting 30 days after hire, including medical, dental, and vision insurance, life insurance, critical illness and accident insurance, paid time off, and hotel discounts. These benefits underscore the company's commitment to employee well-being and job satisfaction.

This position is ideal for individuals with previous customer service experience, preferably in a hotel environment, who are eager to deliver superior service and contribute to a positive guest experience. The role combines opportunity and responsibility within an internationally recognized hospitality group, making it an excellent career choice for those passionate about hospitality and customer relations.