Front Desk Clerk

Marriott International is one of the world's leading global lodging companies, known for its dedication to hospitality, quality service, and a welcoming environment for both guests and employees. Among its prestigious portfolio of brands is JW Marriott, a luxury segment within Marriott International that boasts over 100 beautiful hotels located in prominent cities and resort destinations worldwide. JW Marriott focuses on providing an exceptional work environment that supports employee happiness and professional growth, understanding that when employees are happy, guests will enjoy a superior experience as well. This philosophy reflects the legacy of the founder, J. Willard Marriott, emphasizing innovative, genuine, and intuitive service.

JW Marriott offers a dynamic, diverse workplace where employees become part of a close-knit community with access to extensive training, development opportunities, and recognition programs. The brand is committed to holistic well-being and creating an environment where passion meets luxury hospitality. The commitment to excellence is visible in the company's dedication to employee care, branded as The JW Treatment™, which ensures that exceptional guest service begins with the way employees are treated. By joining JW Marriott, employees are invited to bring their best work, pursue their purpose, and evolve into their best selves within a supportive global team.

The available position is for a Part-Time Rooms & Guest Services Operations associate located at 151 W Adams St, Chicago, Illinois. This role is non-management with a pay rate of approximately 26.69 to 27.44 dollars per hour and requires flexibility in working shifts, including weekends and holidays. The associate will be responsible for managing guest check-in and check-out procedures, confirming reservations, assigning rooms, and issuing and activating room keys. The role involves processing various payment methods, including cash, checks, debit, and credit cards, and handling guest folios and billing inquiries.

Further responsibilities include attending to guest calls, messages, requests, and concerns, coordinating with housekeeping to ensure rooms meet quality standards, and managing parking procedures by directing guests appropriately. Additionally, the associate will provide information on hotel amenities and local attractions, prepare daily reports on arrivals and departures, balance cash drawers, and ensure compliance with company safety and security policies. The position requires standing, walking, or sitting for extended periods and occasionally moving objects weighing up to 10 pounds.

This opportunity at JW Marriott blends operational responsibilities with genuine guest engagement, fostering a professional yet warm atmosphere. It is ideal for candidates who have a high school diploma or GED, do not necessarily require prior supervisory experience, and are enthusiastic about joining an internationally recognized hospitality brand. Marriott International actively promotes equal employment opportunities, embraces diversity, and provides comprehensive benefits to support employees' well-being and career advancement. Joining the JW Marriott team means becoming part of a luxurious hospitality tradition with worldwide standards and unmatched career possibilities.