Front Desk Clerk

San Francisco, CA, USA|Remote

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $37.60

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Training and Development

Employee wellness programs

Job Description

Marriott International is a globally recognized leader in the hospitality industry, committed to delivering exceptional guest experiences through a diverse portfolio of brands. Among its esteemed collection is JW Marriott, Marriott's luxury hotel brand, with over 100 stunning hotels in prime urban and resort locations worldwide. JW Marriott prides itself on an inclusive culture that prioritizes employees’ wellbeing, fosters professional growth, and encourages innovation and genuine connections. Being part of JW Marriott means joining a community dedicated to excellence, teamwork, and hospitality traditions that stem from the company’s founder, J. Willard Marriott. JW Marriott promotes a workplace environment called The JW Treatment, which ensures employees feel valued, supported, and inspired to pursue their passions within a luxurious setting focused on holistic wellbeing.

The role available is for a Front Desk Agent located at JW Marriott San Francisco in the vibrant city of San Francisco, California. This full-time, non-management position offers an hourly pay rate of $37.60 and demands hands-on engagement in delivering top-tier guest services. The Front Desk Agent is the face of the hotel, tasked with processing guest check-ins and check-outs, confirming reservations, assigning rooms, and distributing room keys with activation. The role requires managing diverse payment types, including cash, checks, and credit/debit cards, and handling guest folios, including disputed charges or late checkout fees responsibly.

Additionally, coordination with housekeeping is crucial to ensure rooms meet impeccable standards prior to guest arrival. The agent will also manage incoming calls, messages, and guest inquiries or concerns promptly and courteously. As part of delivering a seamless guest experience, the agent will explain parking procedures, assist with bell staff services, provide information about hotel amenities and local attractions, and prepare daily operational reports. Financial duties include cashier balancing, reconciling receipts according to accounting requirements, and processing payment guarantees such as personal and traveler’s checks.

The position demands compliance with company safety policies and procedures, maintaining professional appearance and confidentiality of sensitive information. The Front Desk Agent must warmly welcome guests in alignment with brand standards, anticipating and promptly addressing service needs, including assisting guests with disabilities. Effective communication skills, both in-person and over the phone, professionalism, and the ability to build positive workplace relations are essential. The job may require standing, walking, or sitting for extended periods and occasional physical tasks such as moving or lifting objects up to 10 pounds. This role offers a meaningful opportunity to join a world-class hospitality team dedicated to innovation and guest satisfaction while advancing one’s career in a luxury hotel environment.

Job Requirements

High school diploma or equivalent
No prior related work experience required
No supervisory experience required
No licenses or certifications required
Ability to stand, walk, or sit for extended periods
Ability to move, lift, push, pull, and place objects up to 10 pounds without assistance
Adherence to company security and safety policies
Ability to maintain confidentiality
Professional and neat appearance
Effective communication skills
Ability to work full-time hours

Job Qualifications

High school diploma or equivalent
Ability to communicate clearly and professionally
Customer service experience preferred
Basic computer skills
Strong interpersonal skills
Ability to handle cash and perform financial transactions accurately
Familiarity with reservation and hotel management systems a plus

Job Duties

Process all guest check-ins through reservation confirmation, assign rooms, and issue room keys with activation
Handle all forms of payment, including lodging charges and payments by cash, check, debit, or credit card
Manage guest folios, including disputed and late checkout charges
Attend, log, and process all guest calls, messages, requests, inquiries, and concerns
Coordinate with housekeeping to ensure rooms are pristine prior to guest arrival
Communicate parking procedures to guests and visitors and dispatch bell or service staff as necessary
Provide directions and information regarding the hotel and local points of interest
Prepare daily reports on arrivals and departures, identify special requests, and verify report accuracy
Complete designated cashier and closing reports in the computer system
Collect personal and traveler’s checks from guests
Balance cash drawer at the beginning and end of shift
Reconcile and submit receipts as per accounting standards
Adhere to all company safety policies and report any accidents, injuries, or unsafe conditions to management
Maintain professional appearance and confidentiality of company information
Welcome guests per company standards, anticipate their needs, offer assistance to persons with disabilities, and express genuine appreciation
Use clear and professional language in verbal communications and follow proper telephone protocols
Foster and maintain positive working relationships with colleagues
Comply with quality assurance expectations
Perform other reasonable duties as assigned by supervisors