Front Desk Clerk

Home2 Suites and Tru by Hilton located in Grove City, OH is part of the Hilton Portfolio, a globally recognized leader in the hospitality industry. These brands are designed to offer modern, comfortable, and affordable accommodations tailored to the needs of today's travelers. Home2 Suites typically focuses on extended stay guests, providing spacious suites and amenities that allow guests to feel at home while traveling. Tru by Hilton offers a vibrant, fresh hotel experience with a modern, upbeat atmosphere geared toward budget-conscious travelers who still expect quality and reliability. Hilton as a company is known for its commitment to guest satisfaction, innovation in hospitality, and corporate responsibility, making it one of the top choices for both leisure and business travelers worldwide.

We are currently seeking a friendly and professional Front Desk Clerk to join our team at either Home2 Suites or Tru by Hilton in Grove City, OH. This is a full-time position offering an hourly wage of $16.00, along with a comprehensive benefits package beginning 30 days after hire. This role is critical to ensuring an outstanding guest experience by providing exceptional service and efficiently managing front desk functions. The ideal candidate will be the welcoming face of the hotel, assisting guests with check-ins and check-outs, handling reservations and inquiries, and contributing to the smooth operation of the front office.

As a Front Desk Clerk, your primary focus will be on greeting guests warmly, managing all front desk transactions accurately, and addressing any guest concerns promptly to maintain high satisfaction levels. You will be responsible for maximizing revenue opportunities, maintaining proper security procedures such as key control, and ensuring compliance with company standards and policies. This role requires excellent communication and problem-solving skills, as well as the ability to use the property management system effectively.

The position also demands attention to detail in completing shift reports, cash drops, and other administrative tasks. Working collaboratively with the sales team to explore revenue opportunities is part of the role, and flexibility regarding scheduling and shift hours is essential. The Front Desk Clerk acts as a vital link between guests and the hotel’s operational teams, helping to maintain a clean and organized front desk area and reporting any safety, security, or maintenance issues to management.

Joining our team means becoming part of a dedicated workforce that values professionalism, dependability, and a positive work environment. If you are someone who thrives in a dynamic hospitality environment, enjoys interacting with diverse people, and is committed to delivering excellent customer service, this is an excellent opportunity to grow your career within a respected global hotel brand.