Front Desk Clerk

Home2 Suites and Tru by Hilton in Grove City, OH, are part of Hilton's expansive portfolio of hotels, known for their commitment to providing exceptional hospitality and comfort to guests. These brands emphasize modern, flexible accommodations ideal for both business and leisure travelers. Home2 Suites is recognized for its spacious, studio and one-bedroom suites, designed with sustainability in mind. Tru by Hilton offers a vibrant and affordable hotel experience with a focus on wellness and social spaces. Together, they provide diverse lodging options catering to various guest needs while maintaining Hilton’s standard of excellence and customer-focused service.

We are currently seeking a full-time Front Desk Clerk to join our team, offering a competitive wage of $16 per hour. This position plays a vital role in delivering outstanding guest service and managing the front office operations efficiently. The Front Desk Clerk is the first point of contact for guests, responsible for greeting and assisting them courteously and professionally. The role includes handling reservations, processing check-ins and check-outs, managing transactions, and addressing guest concerns promptly to ensure a seamless experience throughout their stay.

The ideal candidate will possess strong communication and interpersonal skills, displaying reliability and professionalism that reflects the brand’s values. This position requires adaptability and a team-oriented mindset, as well as familiarity with property management systems to manage bookings and billing effectively. The Front Desk Clerk will also collaborate closely with the sales team to identify and maximize revenue opportunities, demonstrating proactive engagement in hotel operations. Other responsibilities include maintaining the cleanliness and organization of the front desk area, adhering to cash-handling protocols, complying with hotel policies and standards, and attending necessary training sessions to stay updated on operational procedures.

You will work various shifts and must be flexible with scheduling to meet the needs of the hotel. This role is essential to maintaining the high standards of guest satisfaction that Home2 Suites and Tru by Hilton are known for. In addition to a competitive hourly wage, employees enjoy a robust benefits package beginning 30 days after hire, which further supports your well-being and professional growth. Joining this team means becoming part of a globally recognized hospitality leader that values dedication, teamwork, and a commitment to excellence in service.