
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401(k) plan with Company Match
Tuition Assistance
discounted room rates
Training and development opportunities
Career advancement opportunities
Job Description
Concord Hospitality is a dynamic hospitality company known for its commitment to quality, integrity, and community. With a portfolio of well-regarded hotels and a strong emphasis on providing excellent guest experiences, Concord Hospitality focuses on building a supportive and inclusive work culture. The company values its associates and is dedicated to their growth and development through ongoing training and career advancement opportunities. Known for its associate-first culture and fun work environment, Concord Hospitality maintains high service standards to ensure memorable stays for its guests.\n\nAs a Front Desk Clerk or Guest Services Clerk at Concord Hospitality, you will play a pivotal role in creating positive first impressions and lasting experiences for hotel guests. You are the heart of guest interaction, responsible for assisting guests from arrival to departure with a professional, friendly, and proactive approach. Your role goes beyond simple check-ins and check-outs, as you will handle guest inquiries, resolve concerns, and support the smooth operation of the front desk and lobby area. Your interpersonal skills and ability to multitask efficiently in a fast-paced environment are essential to maintaining high hospitality standards and guest satisfaction. This full-time position offers competitive wages, benefits including medical, dental, and vision insurance, life insurance, disability coverage, and a 401(k) program with a company match, making it a rewarding opportunity for those passionate about hospitality and customer service.
Job Requirements
- High school diploma or equivalent
- Prior experience in hospitality or customer service preferred
- Excellent communication skills
- Ability to multitask in a fast-paced setting
- Strong organizational skills
- Willingness to work flexible hours including nights, weekends, and holidays
Job Qualifications
- High school diploma or equivalent preferred
- Prior hospitality or customer service experience is a plus
- Strong interpersonal and communication skills
- Ability to multitask and remain professional in a fast-paced environment
- Detail-oriented with strong organizational skills
- Flexibility to work varied shifts, including evenings, weekends, and holidays
Job Duties
- Assist guests efficiently, courteously, and professionally at all times
- Maintain a high level of service and hospitality standards
- Promptly address guest concerns and ensure satisfaction in a timely manner
- Post guest charges, collect payments, and follow cash handling procedures
- Handle guest mail and messages with respect to privacy and professionalism
- Stay knowledgeable about the hotel brand, travel programs, and special offers
- Communicate guest feedback effectively to departments and management
- Respond quickly to calls, lobby visitors, and team members needing assistance
- Maintain full knowledge of hotel safety and emergency procedures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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