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Front Desk Clerk

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401(k) plan with Company Match
Tuition Assistance
discounted room rates
Training and development opportunities
Career advancement opportunities

Job Description

Concord Hospitality is a dynamic hospitality company known for its commitment to quality, integrity, and community. With a portfolio of well-regarded hotels and a strong emphasis on providing excellent guest experiences, Concord Hospitality focuses on building a supportive and inclusive work culture. The company values its associates and is dedicated to their growth and development through ongoing training and career advancement opportunities. Known for its associate-first culture and fun work environment, Concord Hospitality maintains high service standards to ensure memorable stays for its guests.\n\nAs a Front Desk Clerk or Guest Services Clerk at Concord Hospitality, you will play a pivotal role in creating positive first impressions and lasting experiences for hotel guests. You are the heart of guest interaction, responsible for assisting guests from arrival to departure with a professional, friendly, and proactive approach. Your role goes beyond simple check-ins and check-outs, as you will handle guest inquiries, resolve concerns, and support the smooth operation of the front desk and lobby area. Your interpersonal skills and ability to multitask efficiently in a fast-paced environment are essential to maintaining high hospitality standards and guest satisfaction. This full-time position offers competitive wages, benefits including medical, dental, and vision insurance, life insurance, disability coverage, and a 401(k) program with a company match, making it a rewarding opportunity for those passionate about hospitality and customer service.

Job Requirements

  • High school diploma or equivalent
  • Prior experience in hospitality or customer service preferred
  • Excellent communication skills
  • Ability to multitask in a fast-paced setting
  • Strong organizational skills
  • Willingness to work flexible hours including nights, weekends, and holidays

Job Qualifications

  • High school diploma or equivalent preferred
  • Prior hospitality or customer service experience is a plus
  • Strong interpersonal and communication skills
  • Ability to multitask and remain professional in a fast-paced environment
  • Detail-oriented with strong organizational skills
  • Flexibility to work varied shifts, including evenings, weekends, and holidays

Job Duties

  • Assist guests efficiently, courteously, and professionally at all times
  • Maintain a high level of service and hospitality standards
  • Promptly address guest concerns and ensure satisfaction in a timely manner
  • Post guest charges, collect payments, and follow cash handling procedures
  • Handle guest mail and messages with respect to privacy and professionalism
  • Stay knowledgeable about the hotel brand, travel programs, and special offers
  • Communicate guest feedback effectively to departments and management
  • Respond quickly to calls, lobby visitors, and team members needing assistance
  • Maintain full knowledge of hotel safety and emergency procedures

Job Criteria

Experience

Mid Level (3-7 years)


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