Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401(k) program
Tuition Assistance
discounted room rates
Training and Development
Career advancement opportunities
Job Description
Concord Hospitality is a renowned hospitality management company dedicated to creating exceptional experiences for both its guests and associates. Known for its commitment to quality, integrity, community involvement, profitability, and fun, Concord Hospitality manages a diverse portfolio of hotels across various brands, focusing on delivering world-class service and memorable stays. The company prides itself on fostering an "Associate First" culture, which emphasizes growth, development, and work-life balance, making it a highly sought-after employer in the hospitality industry.
As a Front Desk Clerk or Guest Services Clerk at Concord Hospitality, you will play a pivotal role in guest interactions, serving as the welcoming face of the hotel. This position involves managing a wide range of guest services, including check-ins and check-outs, addressing guest concerns, handling payments, and ensuring that guests feel valued and supported throughout their stay. Your proactive, responsive, and caring approach will be essential in maintaining high hospitality standards and contributing to the overall reputation of the hotel brand.
The role requires excellent interpersonal skills, a strong ability to multitask in a fast-paced environment, and commitment to detail and organization. You will be responsible not only for front desk operations but also for communicating guest feedback effectively and supporting other departments as necessary. This position demands flexibility, including the ability to work varied shifts such as evenings, weekends, and holidays.
Concord Hospitality offers competitive wages and a comprehensive benefits package that includes medical, dental, and vision insurance, life insurance, disability options, a 401(k) program with a company match, tuition assistance, and discounted room rates at Concord-managed hotels. Additionally, the company provides ample opportunities for training, development, and career advancement, fostering a supportive and inclusive workplace environment.
By joining Concord Hospitality as a Front Desk Clerk or Guest Services Clerk, you become part of a team that takes pride in exceptional guest service and embraces diversity and inclusion. If you enjoy engaging with guests, thrive in a dynamic setting, and have a passion for delivering outstanding hospitality experiences, this role offers a rewarding career path with a company that values and invests in its associates.
As a Front Desk Clerk or Guest Services Clerk at Concord Hospitality, you will play a pivotal role in guest interactions, serving as the welcoming face of the hotel. This position involves managing a wide range of guest services, including check-ins and check-outs, addressing guest concerns, handling payments, and ensuring that guests feel valued and supported throughout their stay. Your proactive, responsive, and caring approach will be essential in maintaining high hospitality standards and contributing to the overall reputation of the hotel brand.
The role requires excellent interpersonal skills, a strong ability to multitask in a fast-paced environment, and commitment to detail and organization. You will be responsible not only for front desk operations but also for communicating guest feedback effectively and supporting other departments as necessary. This position demands flexibility, including the ability to work varied shifts such as evenings, weekends, and holidays.
Concord Hospitality offers competitive wages and a comprehensive benefits package that includes medical, dental, and vision insurance, life insurance, disability options, a 401(k) program with a company match, tuition assistance, and discounted room rates at Concord-managed hotels. Additionally, the company provides ample opportunities for training, development, and career advancement, fostering a supportive and inclusive workplace environment.
By joining Concord Hospitality as a Front Desk Clerk or Guest Services Clerk, you become part of a team that takes pride in exceptional guest service and embraces diversity and inclusion. If you enjoy engaging with guests, thrive in a dynamic setting, and have a passion for delivering outstanding hospitality experiences, this role offers a rewarding career path with a company that values and invests in its associates.
Job Requirements
- High school diploma or equivalent preferred
- prior hospitality or customer service experience is a plus
- strong interpersonal and communication skills
- ability to multitask and remain professional in a fast-paced environment
- detail-oriented with strong organizational skills
- flexibility to work varied shifts, including evenings, weekends, and holidays
Job Qualifications
- High school diploma or equivalent preferred
- prior hospitality or customer service experience is a plus
- strong interpersonal and communication skills
- ability to multitask and remain professional in a fast-paced environment
- detail-oriented with strong organizational skills
- flexibility to work varied shifts, including evenings, weekends, and holidays
Job Duties
- Assist guests efficiently, courteously, and professionally at all times
- maintain a high level of service and hospitality standards
- promptly address guest concerns and ensure satisfaction in a timely manner
- post guest charges, collect payments, and follow cash handling procedures
- handle guest mail and messages with respect to privacy and professionalism
- stay knowledgeable about the hotel brand, travel programs, and special offers
- communicate guest feedback effectively to departments and management
- respond quickly to calls, lobby visitors, and team members needing assistance
- maintain full knowledge of hotel safety and emergency procedures
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
