Front Desk Clerk

The Pfister Hotel, a prestigious and iconic luxury hotel located in downtown Milwaukee, has been a hallmark of elegance and exceptional service since its establishment in 1893. With nearly 130 years of rich history and a celebrated tradition of gracious service and impeccable style, The Pfister has earned a remarkable reputation, including maintaining the AAA Four Diamond status for 46 consecutive years. This distinction places it among a select group of premier hotels throughout North America, renowned for offering outstanding hospitality experiences. As part of Marcus Hotels & Resorts, The Pfister benefits from a legacy of operational excellence, customer-focused service, and unique character that distinguishes it as a leading hotel in the Midwest.

Marcus Hotels & Resorts, with a 60-year history of excellence, is known for its diverse portfolio of 15 unique properties across the United States. The company fosters a culture of "People Pleasing People," dedicated to creating memorable moments for both guests and team members. Emphasizing a collaborative and inclusive work environment, Marcus Hotels & Resorts encourages career growth and development opportunities within its portfolio.

The role of Part Time Front Desk Agent at The Pfister Hotel is essential in continuing this iconic legacy by delivering warm, courteous, and professional service to all guests. This position requires individuals with a genuine passion for hospitality, who can effectively embody the welcoming atmosphere that The Pfister is known for. As a Front Desk Agent, you will be the first point of contact for guests arriving at the hotel, responsible for greeting visitors with a smile and ensuring their check-in and check-out processes are smooth and efficient. Your role is critical in setting the tone for a guest's stay and inspiring them to return.

Beyond the check-in and check-out duties, the Front Desk Agent manages guest requests and inquiries with patience and diplomacy, handling situations that require tactful conflict resolution. You will access and input guest information using hotel computer systems, providing accurate data and responding to questions about hotel amenities and local attractions. The ability to maintain cash handling accuracy and manage house bank responsibilities is also a vital aspect of this role.

This position demands excellent communication skills, a professional demeanor, and an ability to multitask efficiently while standing and moving throughout the front office area. Previous experience in hotel reception, customer service, or administrative roles is preferred, and a high school diploma or equivalent is required. The Front Desk Agent will contribute significantly to maintaining The Pfister's reputation as a top-tier luxury hotel offering unmatched hospitality experiences.