Front Desk Clerk

Hilton Grand Vacations is a renowned vacation ownership company dedicated to creating unforgettable vacation experiences for its owners and guests worldwide. As part of the Hilton portfolio, it operates with a commitment to delivering exceptional service and quality that aligns with the high standards of the Hilton brand. Hilton Grand Vacations prides itself on offering opportunities for team members to grow professionally in a supportive and inclusive environment. The company has received multiple prestigious recognitions such as being named to Newsweek's Top 100 Most Loved Workplaces list consecutively in 2021 and 2022, and winning Gold and Silver Stevie Awards in the 20th Annual American Business Awards for hospitality and growth achievements. Additionally, it has been acknowledged by LinkedIn as a top company in Travel & Hospitality and recognized for its supportive workplace culture, including ranking first in the hotel and travel industry on the Best Adoption-Friendly Workplaces list and becoming Great Place to Work certified.

BXG Solara Surfside Resort Club, part of Hilton Grand Vacations, offers a dynamic and positive workplace where employees are part of a mission to help guests make lifetime memories. The resort is known for delivering outstanding hospitality service, focusing on guest satisfaction and seamless vacation experiences. Working at Solara Surfside Resort Club means joining a team that values teamwork, professionalism, and customer care within a setting that encourages continuous learning and advancement.

The Full Time Front Desk Clerk role at BXG Solara Surfside Resort Club is vital to ensuring that every guest and owner interaction is positive and memorable from arrival to departure. This position involves managing check-ins and check-outs efficiently, responding promptly to guest requests, assisting with reservations, and maintaining administrative tasks such as invoicing and payment collection. The Front Desk Clerk is also responsible for coordination with housekeeping and maintenance teams by managing work orders and requests, ensuring the front desk is well-stocked with necessary supplies, and contributing to team efforts to uphold excellent service standards.

Beyond the day-to-day operational responsibilities, the Front Desk Clerk plays an essential role in fostering an environment where guests feel welcomed, cared for, and valued. This role requires a professional demeanor, strong communication skills in English, the ability to multitask in a fast-paced environment, and flexibility to adapt to scheduling needs. Candidates will have prior experience in customer service and cash handling preferred, though the company values a positive attitude and commitment to guest satisfaction above all.

Hilton Grand Vacations offers an array of exceptional benefits from day one, including medical, dental, and vision health coverage, paid vacation and sick days, employee assistance programs supporting physical and mental well-being, and financial benefits like a 401(k) plan with company match and an employee stock purchase program. Employees also benefit from recognition and rewards programs, travel discounts, tuition reimbursement, and multiple opportunities for career development and advancement.

Joining Hilton Grand Vacations means becoming part of a globally respected organization that aligns professional growth with a deep commitment to guest experience and community values. Employees are supported in a diverse and inclusive workplace where equal opportunity is paramount, and accommodations are made to enable all team members to thrive. This Front Desk Clerk position provides an excellent pathway for individuals seeking to build a rewarding career in hospitality while helping guests enjoy life's best moments.